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Notes from Rational Support
Notes from Rational Support: IBM Rational Client Support content delivery coordinated by Naomi Guerrero. We follow the IBM Social Computing Guidelines.
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    Corrections! We're moving to a new Twitter Account & YouTube Channel! @rationalsupport to become @IBM_CTS!

    naomimg 060001F9C7 | | Visits (3801)

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                                              As you may recall, in June, we announced that we were merging some of our social media channels to better manage the brand and cause less confusion for our clients. We specifically outlined the Rational Facebook page merging into Cloud Technical Support Facebook in this blog entry.... [More]

    Etiquetas:  rational-clearquest rational-clearcase rit rational-client-support rational-synergy rational-client-success rational-buildforge

    History Management in ClearQuest. Is Performance bringing You Down?

    GlennSkinner 110000DAAT | | Visits (3274)

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    Everyone has them, you know, those ages old ClearQuest records with a never ending string of history records. Records so long that you go for coffee while the record is loading. We all know them far to well. They are the bane of ClearQuest admins world wide. Well not any more. Beginning with the release of feature level 9, now we have choices.   We now can: * Turn off history all together. * We can turn it off for some actions and not others * We can defer loading the history until we need it.   All of these new features opens a whole... [More]

    Etiquetas:  clearquest rational-client-support clearquest-web rational-client-success rational-clearquest

    Where did ClearQuest go after Upgrading WAS 8.5.x?

    GlennSkinner 110000DAAT | | Visits (3824)

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    You just upgraded WAS 8.5.x to the latest fixpack and after restarting the services, ClearQuest can no longer be accessed through port 80. You discover that you can reach it on port 12080. On closer examination, you realize the plugin-cfg.xml that is referenced by the httpd.conf file has been overwritten. How do you fix it? If you follow these simple steps below, you should be back to normal before you know it. It turns out the httpd.conf file is not pointing to the plugin-cfg.xml being used by WAS. The file specified in httpd.conf... [More]

    Etiquetas:  clearquest-web rational-client-support rational-clearquest clearquest

    Restricting the defect record type to ClearQuest (CQ) under Rational Quality Manager (RQM)

    Rajeshavanthi 2700022MCX | | Visits (4763)

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    Under IBM Rational Quality manager (RQM) v3.x release onwards, during the course of creating a new defect work item, you are allowed to select the record type. Below are 2 such scenarios where the record types differ between older (2.x) and newer versions (3.x onwards) of RQM. For Example: A particular difference between the integrations of RQM 2.x and CQ and RQM 4.x and CQ. Integration in 2.x with CQ 8.x:                        -... [More]

    Etiquetas:  rational-quality-manager rit rational-client-support rational rational-clearquest

    Deploying Rational Team Concert into an existing ClearQuest environment

    dmmckinn 1200006SCS | | Visits (5620)

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    Integrations between Rational Team Concert and Rational ClearQuest   There are various types of integration capabilities between IBM Rational Team Concert (RTC) and Rational ClearQuest: the bridge, the synchronizer, and the importer.  If you are looking for help in deciding which integration capability best suits your current deployment or your future deployment plan, read on to get a better understanding about the technologies that are available to you, as well as some of the deployment considerations.  Note : Additional... [More]

    Etiquetas:  synchronizer rational rational-team-concert deploy connector rational-client-support integration bridge integrate rational-clearquest importer clearquest

    Recently published Tech Notes on IBM Rational ClearQuest APIs - 5

    CQAdmin 270006DKV2 | | Visits (5359)

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    Following is a list of the recently published Tech Notes on ClearQuest APIs. These Tech Notes are really useful and required for ClearQuest Admins on day-to-day basis. Tech Note ID Description URL 1669620 How do you write a Perl script to get database properties for all the associated databases with a Schema Repository in IBM Rational ClearQuest http://www.ibm.com/support/docview.wss?uid=swg21669620 1666557 How to find the number of active users in IBM Rational ClearQuest using a VB script http://www.ibm.com/support/docview.wss?uid=swg21666557... [More]

    Etiquetas:  rational-clearquest apis rational-client-support rational technotes

    Rational ClearQuest Web licensing concepts

    Saurabh.Tyagi 270005CY2K | | Visits (7449)

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    Deliver better software with a comprehensive lifecycle management solution: IBM Rational ClearQuest is application lifecycle management (ALM) software that provides flexible change and defect tracking, customizable processes, real-time reporting and lifecycle traceability for better visibility and control of the software development lifecycle. This solution provides scalable, multiplatform support to any size organization, so you can continue to use your customized processes as your organization’s needs evolve. Rational ClearQuest... [More]

    Etiquetas:  rational client manager rational-clearquest ports rational-client-support clearquest request licensing

    New in Rational Downloads

    AcdntlPoet 2700019V2G | | Visits (3940)

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      Here's the most recent list of the latest and greatest downloads which have gone live from Rational Support since our last post on April 17th! These links are provided to help you find the fixes you need in order to stay up to date and successful with your Rational products:   Rational RequisitePro Interim Fix 1 for 7.1.4.3 Rational RequisitePro Interim Fix 1 for 7.1.3.10 Rational RequisitePro Interim Fix 1 for 7.1.2.13 Rational ClearCase iFix 1 (8.0.1.3-iFix01) for 8.0.1.3 Rational ClearCase iFix 1 (8.0.0.10-iFix01)... [More]

    Etiquetas:  downloads rational rational-requisite-pro rational-clearquest rational-client-support rational-clearcase

    Passing multiple value selections in data-pull reports (for ClearQuest 8.0)

    AcdntlPoet 2700019V2G | | Visits (4037)

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    Passing multiple value selections in data-pull reports (for ClearQuest 8.0) - This video demonstrates how to resolve a problem that prevents report users from passing multiple value selections with IBM Rational ClearQuest 8.0 data-pull report parameters. This warning message can occur when working with a report that relates to this problem: "If a user sets multiple values for the report parameter, the data set parameter uses only the first value." Navigation: 00:00  - Introduction 01:31  - Creating a report parameter with... [More]

    Etiquetas:  rational-client-support youtube videos rational how-to rational-clearquest

    Recently published Tech Notes on IBM Rational ClearQuest APIs - 4

    CQAdmin 270006DKV2 | | Visits (5239)

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      Following is a list of the recently published Tech Notes on ClearQuest APIs. These Tech Notes are really useful for ClearQuest Admins specially when designing the sche ma .   Tech Note ID Description URL 1643281 How to use SetEmail() using Perl and ClearQuest API. http://www.ibm.com/support/docview.wss?uid=swg21643281 1643420 How to write a Value Change Perl hook in ClearQuest to assign a value to another field and make it a Read Only field http://www.ibm.com/support/docview.wss?uid=swg21643420 1666054 How to write a Base Action... [More]

    Etiquetas:  rational apis technotes rational-client-support rational-clearquest

    Recently published Tech Notes on IBM Rational ClearQuest APIs - 2

    CQAdmin 270006DKV2 | | Visits (5868)

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      Following is a list of the recently published Tech Notes on ClearQuest APIs. These scripts are really useful for ClearQuest Admins and Project Managers to get an instant information on Defects/Records. Further, these scripts can be configured to send the information through emails and can be scheduled to execute on a specific time using Windows Scheduler.   Tech Note ID Description URL 1646732 How to find Not Closed records using CQ APIs and SQL query http://www.ibm.com/support/docview.wss?uid=swg21646732 1649015 How do you find out... [More]

    Etiquetas:  clearquest rational-clearquest script rational-client-support rational perl api

    Recently published Tech Notes on IBM Rational ClearQuest APIs

    CQAdmin 270006DKV2 | | Visits (6244)

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      Following is a list of the recently published Tech Notes on ClearQuest APIs. These scripts are really useful to us in Rational Client Support and may be something you were looking for:       Tech Note ID Description URL 1637753 How to find the number of active ClearQuest users using a Perl script http://www.ibm.com/support/docview.wss?uid=swg21637753 1639467 How to convert Rational ClearQuest User Full Name into Title Case   http://www.ibm.com/support/docview.wss?uid=swg21639467 1639941 How to execute a specific... [More]

    Etiquetas:  apis rational-client-support technotes rational rational-clearquest

    New in Rational Downloads

    AcdntlPoet 2700019V2G | | Visits (5651)

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      Here's the most recent list of the latest and greatest downloads which have gone live from Rational Support since September 17th! These links below are provided to help you find the fixes you need in order to stay up to date and successful with your Rational products.... Plus, don't forget to check out the  downloads tag  to see any of the fixes you may have previously missed:                       Rational... [More]

    Etiquetas:  rational-change rational-clearquest rational-client-support rational-developer-for-sy... rational-application-deve... rational rational-programming-patt... rational-focalpoint rational-performance-test... rational-automation-frame... rational-clearcase rational-service-tester rational-synergy rational-requisite-pro downloads

    New in Rational Downloads

    AcdntlPoet 2700019V2G | | Visits (4912)

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    Here's the most recent list of the latest and greatest downloads which have gone live from Rational Support since June 19th! Presented below to help you find the fixes you need in order to stay up to date and successful with your Rational products....   IBM Installation Manager 1.6.3.1 Install Kit for AIX Rational Rhapsody Fix Pack 4 (7.6.1.4) for 7.6.1 Rational ClearCase Fix Pack 7 (8.0.0.7) for 8.0 Rational ClearCase Fix Pack 11 (7.1.2.11) for 7.1.2 Rational ClearQuest Fix Pack 7 (8.0.0.7) for 8.0 Rational ClearQuest Fix... [More]

    Etiquetas:  fixpacks rational-clearquest downloads rational-xl rational-client-support fix-central rational-clearcase rational rational-rhapsody rational-pli

    Performing multirecord updates with Rational ClearQuest Web V8.0.1

    AcdntlPoet 2700019V2G | | Visits (5060)

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    Performing multirecord updates with Rational ClearQuest Web V8.0.1 - A demonstration of performing multirecord updates in IBM Rational ClearQuest Web V8.0.1  

    Etiquetas:  rational-clearquest rational web rational-client-support videos youtube
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