On behalf of Rational Support I would like to offer a big "thanks" to those of you who have provided constructive comments on our Web content. I have been working directly with Rational content for about 5 years now and in that time I've received a lot of feedback much of which I found to be highly valuable towards improving our content.
Feedback, such as:
- "This issue had been troubling my team for a couple of days. Thankfully this fixed the problem"
- "This Technote would be helpful if it described, in couple of more sentences, the option to configure DOORS for SSO."... to which we added a related link to the technote detailing out SSO configuration.
- "Good solution section, but make a separate subheading for it."... which we did , a nice "Solution" subheading now highlights the right content (the modify date reflects only content not format changes)
- And, of course, the best kind of compliment... "Saved my day. Thank You!"
If you are browsing the Web and find any of our content that you feel needs improvement, please provide as much detail as possible in the Comments box in the Rate this page section of the document and we will address your feedback*. We are happy to take the good, the bad and the ugly as long as you keep that constructive feedback coming ))
Our goal is to provide you with content that will help you be successful in using our products and we want to do our best to ensure that success happens. Often times, in order to get the technical facts out to you as soon as possible and without delay, the formatting may be a bit rough and details may be overlooked. As much as we love to see positive feedback, we also appreciate and need to know about those things that need correcting so they can be addressed, and we very much appreciate your candid feedback.
*Note that we can not reply directly to any feedback left via the "Rate this page" as it is anonymously gathered. We do, however, read and address all feedback entered via relevant document updates.
Post Author: Denise McKinnon