A given version of IBM Rational Application Developer for WebSphere (RAD) will typically only ship with a single version of a WebSphere Portal (WP/WPortal/Portal) server. This is usually close to the latest version of the RAD version newly available to customers. It is separately installed just as you would any Portal server provided by WebSphere Portal.
However, a given version of RAD will typically support the two most recent versions of WebSphere Portal (WP/WPortal) for development purposes, at the time that RAD version was released. You may test remotely or locally with any supported WPortal server version purchased separately (as for production) , or locally with a WP server shipped with a previous RAD version for which you are licensed and also have that RAD version installed on the same machine. The key is to ensure the Server tools feature for the required WebSphere Portal server versions have been selected when installing RAD using IBM Installation Manager (IM) or later using IM > Modify.
There is a video available on the IBM Rational Support YouTube channel. It provides an overview of Rational's information resources and how you can use them to solve problems, answer questions, and achieve your goals. The video comes to you from the teams that produce video for the Rational Support and Rational User Education channels. Check it out and subscribe to both channels to stay updated on the latest videos!
There is a new video available on the IBM Rational Support YouTube channel. It provides an overview of Rational's information resources and how you can use them to solve problems, answer questions, and achieve your goals. The video comes to you from the teams that produce video for the Rational Support and Rational User Education channels. Check it out and subscribe to both channels to stay updated on the latest videos!
The IBM Support Portal has been on a roll. Recently, there were changes that made your navigation and usage of the portal easier. Now there are changes to the Support Portal search that help Jazz.net users!
Searches on IBM Support Portal specific to software such as Rational Team Concert or Rational DOORS Next Generation now produce results that include Jazz.net content.
The IBM Support Portal continues to improve thanks to your feedback! Our friends at the IBM Electronic Support blog have some posts that provide an overview of some of the recent changes. They include screenshots and links to more information. Check them out!
For a more in depth look into our new, simplified website design check out theeSupport community's blog postwhich includes over 20 screen shots of the new design based on input from clients just like you!
2.Sign in using your IBM ID - Don’t have an IBM ID? Visit My IBM registration to make one - its easy and free!
3.Take a screen capture of the "Support home" page. - Make sure we can see your name. - See below for hints on capturing your screen.
4.Email that image to "firstname.lastname@example.org" with "IBM Support Portal Game" as the subject.
5.You’re almost done! Now visit the Rational Client Support Café to pick out your prize! (See the map to the left)
Have an IBM Support question or need help with our game? Visit the Rational Client Support Café all week - we can help with signing in to the IBM Support Portal, provide demos of IBM’s online support tools and answer any support-related question you may have!
What is the IBM Support Portal?
The IBM Support Portal is a unified, customizable view of all technical support tools and information for all IBM systems, software, and services.
Why is signing in so important?
Signing in to the IBM Support Portal allows you to better save your product and page settings.
Signing in will allow you to use the IBM Service Request tool. Note: Beginning in June 2012, IBM Software is requesting clients to open and update requests for software technical support using our electronic IBM Service Request (SR) tool. Complete details may be found here: http://ibm.com/support/ece/
Lastly, signing in allows you to easily obtain your product fixes from IBM Fix Central
How do I capture an image of my computer’s screen?
Apple iPhone: Briefly hold down the "Power button" and the "Home button" at the same time. Your screen should flash momentarily, and your screenshot should be saved in a new folder under Photos. Find this latest image and paste into email.
Apple Mac OS X: Use "Command-Shift-3" , then paste into email .
Microsoft Windows: Select your "PrintScreen" key, then paste into email.
Detailed game rules:
You must be an IBM Innovate attendee to receive a prize.
Every IBM Innovate attendee who enters is eligible for a prize.
Prizes must be claimed in the Rational Support Café during Innovate 2012.
Only one prize per attendee.
Game participants are responsible for declaring their winnings to their organization.
Game participants are responsible for any associated taxes.
Government employees may enter the contest but are ineligible to receive a prize.
IBM has recently expanded the IBM Support Portal Adviser Beta to all IBM Software products!
What is the IBM Support Portal Adviser? The IBM Support Portal Adviser (ISPA) is a new, truly interactive way to search IBM support content. It provides a more human-like interaction, with more information and guidance throughout the problem description process plus enhanced search capabilities. And now, all IBM Software products are now added and available in the IBM Support Portal Adviser Beta...
To try the IBM Support Portal Adviser, please follow these steps:
Click on the image to the left for a full-size version of screen captures highlighting how to find the IBM Support Portal beta module.
If it is your first time to the IBM Support Portal, you will be presented with a "Quick Start" page. Choose at least one IBM product from the list above and click "Continue."
If you are returning to the IBM Support Portal, make sure that you have an IBM product from the list above already active. To check, look for a "check mark" next to your products in the left side's "Choose a product" module. You may use the left side's "Quick find" search to add the needed product(s) to your active list.
Once an IBM product that is part of this beta is active, a new "IBM Support Portal Adviser beta" module will automatically appear on the "Support home" page in the center left column, 4 to 5 modules down, depending on which products you have active.
The "IBM Support Portal Adviser beta" module will also be visible on the "Troubleshoot" page, in the center right column, 4 to 5 modules down.
(Click on the image to the left for a full-size version of a screen capture highlighting the location of the IBM Support Portal beta module.)
Click on "IBM Support Portal Adviser beta" to begin your trial of this application.
Submit your feedback to IBM!
As this is a beta that will be running through the end of May 2012, it is very important that you provide feedback so that we can make this application as helpful as possible.
How to submit specific feedback directly to the IBM Support Portal Adviser team:
Click on the link "Help us improve IBM Support Portal Adviser" in the "Support feedback" module on the right side of the IBM Support Portal Adviser's pages.
Please fill out this survey form as completely as possible.
Note: The Beta team is looking to conduct follow on phone interviews with users of this beta application. Please fill in field #13 with your name, phone and additional contact information if you are interested in providing direct feedback to IBM regarding this beta.
IBM Electronic Support has been busy producing and posting a series of videos designed to help you gain even more benefits from IBM as it relates to using the Support Portal to find support solutions and information:
IBM Support Portal Overview: This video provides an overview of the IBM Support Portal, a unified, centralized view of all technical support tools and information for IBM systems, software, and services worldwide. The IBM Support Portal is your gateway to all of your technical support resources.
Getting started with IBM Support Portal using Quick Start: The IBM Support Portal is your one stop spot for technical support resources. It gives you a unified, centralized view of all technical support tools and information for all IBM systems, software, and services worldwide. This video demonstrates how to get started with this website.
Finding warranty information for your IBM systems: This video demonstrates how to find warranty information related to your IBM system. Using the IBM Support Portal, you can look up one or many systems to see which ones are under the base warranty or covered by an extended service agreement.
Putting the 'e' in IBM eSupport... that 'e' would be for "easy" in this case. This video demonstrates how to work with your product list in the IBM Support Portal. Watch below to learn how to set your product lists to make the IBM Support Portal cater to you!
And don't forget tomorrow's webcast w/ Grady Booch: Insider's guide (and discount for attendees) to IBM Innovate: http://bit.ly/mOib4Z (05/05/2011 at 11:00am EDT)