Saurabh.Tyagi 270005CY2K Visits (1346)
IBM Online Service Request:
If you cannot solve a technical problem using the resources available from the product support Web page, you can quickly open a problem management record (PMR) to engage IBM Support.
IBM provides the Online Service Request (SR) tool to electronically submit and manage your PMRs through the Web. With EcuRep, you can attach files to the PMRs, which gives you more control over their content.
With SR, you can create new PMRs and update existing ones through the Web. If you have an active support contract for IBM Passport Advantage, you can do the following:
Obtain fixes, device drivers, software updates and more:
Obtain software and hardware/firmware downloads 24x7 for support in one location with a common interface, eliminating the need to call a Support Center representative or look across multiple support sites.
Read about fixes, install instructions and change history:
Readmes, release notes, install instructions and change history files are provided with the recommendations and downloads. You get the complete package when you are ready to download.
Access special downloads:
Same interface for special downloads or customized content. Registered clients can access custom fixes, or beta program fixes, that are not ready for wide availability; there is no longer a need for you to call into support and ask for these fixes to be shipped on media.
Interim fixes for IBM products:
Immediacy - Fixes made available for clients experiencing a particular problem, without waiting for a fix pack or release.
Understand SR and Rational best @ Client connect:
The Client Connect Program is a new Client Connect Program, which will be initiated by Rational Client Resource Center team to assist clients who are new to Rational Support self-assist tools.
Overview & Objectives:
Deliver a personalized one hour online session with demo on IBM Self-Assist web tools.
Deliver Client Connect (CC) Information Pack (PDF format - attached below)
Provide useful links to online resources through e-mail.
Help Primary Site Contact (PSC) or Primary Site Technical Contact (PSTC) of clients new to Rational Support to give a good start.
kellypuffs 06000168YK Visits (3473)
Working out loud .... and thinking out loud. I've seen this phrase several times on the internets, and I think it's my new favorite tagline for the way I like to work, and the way a collaborative enterprise works best.
It's also a great mindfulness practice, if you are inclined that way, and goes a long way toward transforming your workflow to a more collaborative open and transparent model. But what does it mean?
Simply, it means making your work visible, even when it's in that ugly semi-formed concept phase (then we call it "thinking out loud"). How else are you going to iteratively and agilely collaborate with your stakeholders to ensure your "thoughts" align with their needs?
Connections Activities are my new favorite way to "work out loud". Each and every project I undertake has an Activity where I record and store actions taken, milestones, hiccups, and the in-progress artifacts of my ongoing projects for collaborative and awareness purposes .... creating a documented pattern/workflow for reuse. Activities can be shared with Connections Communities, and with individuals. There is notification functionality that allows you to, say, post the latest version of your documents and let folks know it's available for review.
Compare that to working days on a file on your personal desktop, emailing to 20 individuals for review, and then learning you built the perfect wrong thing,
Or processing 20 separate revisions of the document in your inbox over the next several days (weeks?).
Or having to produce status reports for each of your projects every week.
Be transparent. Live out loud. I think you'll like it.
kellypuffs 06000168YK Visits (2623)