photo credit: (cc) Seattle Municipal Archives
Wanted to let you know that this weekend, we'll be taking advantage of the US Labor Day holiday to perform some critical maintenance on our systems, and as such, our technical support content will be unavailable for a period of time on Saturday, September 4 and Sunday, September 5.
What you can expect:
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When you renew support for the certain rational products listed below, the order will not flow in to rational license key center, instead the PA (Passport Advantage) website would get updated with the latest software versions.
The reason for these products not to flow into LKC (license key center) is because they work on version based concept. What is a version based concept? It is products which are designed to work without the maintenance expiry date in the license file.
For Example: Here is a “version based license”. You have a permanent license key with no maintenance expiration date.
INCREMENT ClearQuest rational 1.10000 permanent 32 EB37995684D9 \
Hence the latest maintenance renewal will not appear in the license file.
Below are the list of Rational product that flow into the License key Center after support renewal are:
The above products work on “date based concept” where it is mandatory to have the latest maintenance end date to appear in the license file.
A date based license key has the Subscription and Support (S&S) end date built-in as the license key version.
For example: 2010.1231 is Dec 31, 2010, the end date of your current S&S. The license key is used with any software version released before the end date of the built-in license version (S&S end date). To use any newer release, the license key must be updated with new S&S orders for each period of renewal.
When receiving your S&S renewal email, you must enter the IBM License Key Center and upgrade your license key using your S&S Renewal Order. Most date based licenses can be used for earlier versions as long as nothing else has changed, like FEATURE, INCREMENT, and so on.
Here is an example of a date based license. You have permanent license key with the maintenance expiration date of January 31, 2012.
INCREMENT DOORS telelogic 2012.0131 permanent 6 40C0
This key will work for any product software versions released on or before January 31, 2012. If you intend to use a product version released after January 31, 2012, you must purchase and apply a Renewal Order to the existing license file. This can only be done through the License Key Center.
If your license key expiration is permanent, you can use the keys permanently. However, it might be limited to versions with corresponding valid S&S renewal dates.
Note: The original License Order and Associated Renewal Order have to be registered on the same IBM Site ID. To apply the renewal order and upgrade the license keys, the orders must reside on the same License Key Center account ID
Author: Saurabh Tyagi, co-author Edwin Premnath
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If you haven't yet, you need to check out this link: http
What is it, you ask? Clarity comes in the form of the Software Product Compatibility Reports tool: an innovative tool designed to allow you to easily generate custom reports about compatible IBM software combinations.
Using this tool, you may create reports about a product's compatibility with operating systems, prerequisite software or virtualization environments. You may also use this tool to tailor-make graphical reports about a set of product's end of service dates.
The Software Product Compatibility Reports tool is available for you today at: http
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In an effort to keep our systems up to date and as functional for you as possible, we will be undergoing scheduled maintenance starting tomorrow February 23rd at 9pm EST and completing at 5am EST on Sunday the 24th.
During this eight hour time frame:
If you receive any "our apologies" notices during this time frame, I'd recommend using the Google Cache version from the search results of google.com if available. Otherwise, you can still open a PMR using the Service Requests & PMRs link via the Support Portal tabs for direct assistance from a technical support engineer.
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There is a planned maintenance outage this weekend that affects downloads and IBM Fix Central. The window for maintenance is Saturday, October 6th between 9:00am EDT and 3:00pm EDT. This affects downloads over FTP, HTTP, and Download Dire
Have a good weekend!