Notes from Rational Support
You want immediate benefits from your IBM Products and solutions. We are committed to helping you get the most from your investment.
For just this reason, we have created a new webinar series to get you started fast with your IBM Rational support experience.
We have two new webinars:
Customer Support Orientation – shows you how to leverage IBM Rational’s web-based and assisted support capabilities to get what you need, quickly
License Key Center Introduction – takes you through the Rational License Key center – the easiest way to obtain new and updated keys for your software products.
Our April 2009 Webinar series schedule:
Webinar Date Time
Customer Support Orientation 04/14/09 (Tue) 01:00 PM EST (10:00 AM PST)
Customer Support Orientation 04/16/09 (Thu) 01:00 PM EST (10:00 AM PST)
License Key Center Introduction 04/17/09 (Fri) 10 AM EST (7 AM PST)
License Key Center Introduction 04/20/09 (Mon) 2 PM EST (11 AM PST)
Customer Support Orientation 04/21/09 (Tue) 01:00 PM EST (10:00 AM PST)
Customer Support Orientation 04/23/09 (Thu) 01:00 PM EST (10:00 AM PST)
License Key Center Introduction 04/24/09 (Fri) 1 PM EST (10 AM PST)
License Key Center Introduction 04/27/09 (Mon) 10 AM EST (7 AM PST)
Customer Support Orientation 04/28/09 (Tue) 01:00 PM EST (10:00 AM PST)
License Key Center Introduction 04/29/09 (Wed) 11 AM EST (8 AM PST)
Customer Support Orientation 04/30/09 (Thu) 01:00 PM EST (10:00 AM PST)
License Key Center Introduction 05/1/09 (Fri) 1 PM EST (10 AM PST)
Check online for additional webinar dates and times.
Webinar and Audio Conference Information
To attend the “Customer Support Orientation” Webinar
1) Visit http://www.webdialogs.com
2) Select “Join a Meeting” and enter Conference ID: COGITOS
For audio the US Toll free number is 1-866-907-1016, participant passcode: 910409.
US, Canada and Caribbean Toll free number: 1-866-907-1016
Argentina Toll free number: 1-800-666-3713
Venezuela Toll free number: 0-800-100-8366
Mexico Toll free number: 001-800-514-7826
Brazil: +55 11 3351 7034
To attend the “License Key Center Introduction” Webinar
1) Visit http://www.webdialogs.com
2) Select “Join a Meeting” and enter Conference ID: 4626806
For audio the US Toll free number is 1-877-421-0030, participant passcode: 529412.
Also the toll number is (770) 615–1247, participant passcode: 529412
Please submit any questions about this series to firstname.lastname@example.org .
Nadynne Brady, Licensing Technical Support Manager, reports that there are several new instructional videos now available around Licensing - Getting License Keys, Product Downloads and Entitlement Changes.
A brief overview of software downloads, generating license keys, changing entitlements and getting support is available in a new video entitled "Rational OnDemand" (13:24). It is not intended to replace any in depth training such as the PA Online tour.
There are 5 new modules on using License Key Center (LKC):
The videos can be found on the login screen of License Key Center
For more information:
Saurabh.Tyagi 270005CY2K Tags:  rational-client-support accounts license rational order lkc preferences how-to keys 7,463 Views
License Key Center and its Features:
Accessing the IBM Rational License Key Center:
So the IBM Rational License Key Center is the online licensing tool that you use to get or return your Rational software license keys and much more.
To access the License Key Center:
FYI : The website is designed for ease of access of clients located in different geographies, hence you will have an option "Translate my page" (on the right side of the page) to translate the page to language which best suites you.
NOTE: You may access the links given at the end of this doc in order to login to LKC and perform different activities on the web which will be discussed in this document.
Let's assume you have provided the username and password and selected the account ID (for the account you want to login. If you are a member of multiple License Key Center accounts, please select the account you wish to use for the current session. You can switch accounts after signing in by using the "Switch Account" link on the left hand navigation bar.) This is how it looks:
So, welcome to the license key center! Let's get started understanding different tabs as shown on the left. The first tab will be My license keys ! Great, that's why we are here! It will help you generate license keys...
My License Keys:
View and return keys:
View keys by host:
Listed below are all the licenses generated by the User you selected, ordered by Product Line, and the Date the License was Generated in reversed order. To see the details from one or more Licenses, select the check boxes and click "View Details".
Moving on to the second section on the license key center page we have ORDERS:
View order history:
Search Line Items:
Third section will be ACCOUNT and MEMBERS:
Accounts and members:
Join new account:
Enter the information under this section and IBM will add you to the account and issue new users a password for signing in. Upon submitting this form, you will be added to the account and emailed a password you will need to complete the login process.
Next section is PREFERENCES:
Email: Do you want to receive Update Notifications for this Product?
View: Do you want to view this Product as you navigate through your Rational License Key Center site or Search for Products?
NOTE : View is automatically selected if you choose to receive Email for this Product.
Under HELP section you will be able to find support
FAQ & Video tutorials: