kellypuffs 06000168YK Visits (1726)
Hello there! @kellypuffs here. Jason has kindly invited me to guest-post, and I just wanted to share a fun little haiku deck I put together, riffing off a great article that appeared in Social Media Today, in which the author reminds us that the same simple rules we live by also apply to social media.
Enjoy and happy Friday!
Editor's Note: If you will be at IBM Innovate 2013 next week, stop by the Social Playground where both Kelly and Jason will be hanging out and helping to answer questions about social business involvement. We'd love to meet you in person and have real-life conversations!
Just a quick note to let you know that I have accepted a new role in IBM, still focused on collaboration, communities, and knowledge-sharing, but outside of Rational Client Support.
It's been a great ride, and I'm looking forward to new opportunities and challenges. Notes from Rational Support is going strong and I leave you in the Most Capable Hands of my Wonder Twin, Jason O'Donnell and the growing cadre of bloggers in Rational Client Support.
They, and everyone else at Rational Client Support, inspire me every single day with their dedication and passion for client success. You've got a great bunch of people to work with.
It has been my pleasure and joy to share knowledge with you here, and I hope we have been able to make a difference for you. So, of course, consider this one last plea for feedback from me. If you have found this blog to be of value to you over the past several years, a quick comment would be greatly appreciated.
As always, you can find me on t'internets as kellypuffs. (And hopefully, Jason will let me come back with the odd guest post now and then
* Jason's Editorial Note:
As you may have already noted, we are also adding other post authors to our growing list of contributors (it takes a lot of people to replace Kelly!), and will continue with this trend to make sure the blog here remains a solid and valuable resource for our clients and other IBMers as well. It is our commitment to take Kelly's work here and carry on the ideals she set forth when she began this blog: open, transparent, and authentic communication and collaboration for mutual success.
kellypuffs 06000168YK Visits (1918)
Read a great article in the NY Times this week about the perils of being always connected: Silicon Valley says "Step away from the device".
As much as I love love LOVE the interconnectedness that this new technology allows us, I too find I need to unplug in order to recharge and reconnect with the real world around me. I spend the vast majority of my waking hours during the week interacting with the world via laptop, tablet and smartphone, working out loud. I could easily spend all weekend sitting in front of these devices too, so I find I need to make a conscious effort not to do so.
Like some of the others interviewed in this story, I find I need to balance this connectedness with "me" time on the weekend: family time, meditation, art, writing, playing music, and puttering. I screen my calls and enjoy the peace and quiet. Time to reflect on what I've learned and done over the past week. Time to breathe deep. This is made much easier by the fact that I am an introvert by nature. I'm not afraid of spending time in my own head.
Todd Henry, author of the Accidental Creative, talks about Unnecessary Creating, which is one of my favorite ways to digitally detox. Give me a coloring book and LOTS of colorful markers and I can lose myself for hours. I've also been teaching myself to write Tengwar, which is totally unnecessary, but so much fun. Yes, I am a geek.
Again, perspective and mindfulness are wonderful things. Don't let yourself become uni-dimensional. Although it may be hard to believe, here is a LOT more to the world (and life) than can be found on t'interwebs.
kellypuffs 06000168YK Visits (1448)
(editorial note: This blog post first appeared on my personal blog, Kellypuffs, but it is relevant for this audience as well, with a few minor tweaks. So here you are!
I love this poster. There is a high-res PDF version available if you click through, and I recommend it. Lots of wisdom here. It particularly resonates with me as it pertains to knowledge.
Kids, remember back when….
If you are “of a certain age”, you know what I’m talking about, and we are probably the last generation that will.
If you aren’t, you have no freaking CLUE what I’m talking about because you are a Child of t’Internets and you are free to know and grow. (cue hippy music). The internet, if you are lucky enough to have access to it and a way to view it, provides 24/7 access to an unfathomable amount of knowledge, anytime, anywhere.
Let that sink in, people. Anytime. Anywhere.
Better yet, t’internets has led to the democratization of knowledge …. one person, one voice. Or rather, many more voices, many more people contributing to our collective knowledge.
Need the original schematic/wiring diagram for a 1940s desk phone? It’s out there. Need to know why your bilateral destabilizer keeps shutting down? Someone else has probably experienced it and shared on a forum.
And here’s where I start getting all hippy-dippy, waving daisies, love and sunshine, because to me, this is just the coolest thing EVER. Ever. You can’t put this genie back in the bottle. Knowledge is no longer in the hands of a privileged few to be doled out to the worthy. Knowledge is being openly shared and recorded, so that others may benefit.
Maybe THIS is the dawning of the Age of Aquarius?
kellypuffs 06000168YK Visits (2510)
So we've got six weeks of the Working Outside the Inbox under our belts. The first five weeks were GREAT. We saw steady declines in our inboxes, and in the amount of mail we had to send out, and the proportion of good mail (per
Things were looking good for our fearless adventurers and we were riding the wave. Cowabunga!
Week 6? Not so much.
Which makes for a good blog topic. What about those speed bumps?
Sometimes, it all starts with one email. I'm sure you ALL have been there. One individual sends an email to a very wide recipient list. The recipients start replying .... to ALL. After a while, more folks chime in, either with their take on the situation or begging people to take the discussion elsewhere. Some of the other people on the email thread .. their heads (and their inboxes) are exploding. Several requests to move the email thread to a discussion forum prove fruitless, and there you go.
Or, you might be working on a sensitive project that is not suitable for sharing, or are dealing with an executive request (also not suitable for sharing). Sometimes email IS the best solution.
Perhaps you are working an urgent issue/project with people who are far outside your group, and driving them to a more collaborative solution is just not possible at this time. That's ok too.
Repeat after me, one more time: Change is hard.
This isn't a sprint, it's a marathon. There will be speed bumps and there will be weeks that go better than others. And that's OK.
Don't get discouraged, keep on keeping on, and even when things are going pear-shaped, look for the wins. You might have a huge email thread going on, but you've also got a lot more people than ever before realizing that it's not the best way. And what about all those other wins you've realized ... use cases identified, patterns adopted. There's good stuff happening - a lot of it.
And remember, each speed bump is just another opportunity to model a better, a SMARTER way of working.
kellypuffs 06000168YK Visits (1957)
It's that time of year again. This weekend, we'll be turning our clocks ahead an hour as Daylight Saving Time begins in the US.
On the plus side, that means it's spring (hooray!) ...but boy, I'm already missing that hour of sleep.
kellypuffs 06000168YK Visits (2908)
When I first started writing this blog post, it was going to be about ALL the things that drive me crazy when they arrive in email. But then I realized that it was a loooong list .... a Herculean effort, especially if your inbox reminds you of the Augean Stables BEFORE the big clean-out. Unfortunately, we'll have to go about it the old-fashioned way ... one shovel-ful at a time.
So, if you too want to work smarter, more openly, transparently, and effectively, you'll need to pick your battle. One at time, look at the pain points or areas of inefficiency and look to make one change at a time.
What's a better way to share files then? A link to where you've posted THE file is infinitely preferable. Nearly all available file repositories support some type of direct linking. Why not host the file in a single location and share that location out? Not only will this reduce our inbox sizes and keep us out of mail-jail, but it also means you only have to update one location when changes occur, rather than sending out another round of messages with yet another attachment.
So, a good place to start? Start sharing YOUR files more smartly, and set an example for others, Gently guide others to bettter collaboration methods, and file storage methods.
I'm happy to report that I receive very few files in email anymore. I'd love to hear YOUR experience.
kellypuffs 06000168YK Visits (1811)
Here it is ... what you've been waiting for. We've run the numbers and these are the technotes that were used most often by our technical support engineers to solve cases.
Lots of good stuff here ... maybe something you've been looking for?
1250403: How to obtain your Rational license keys
1308308: How to move licenses to a new server
1250433: Obtaining your Rational license keys
1474620: How to install Rational License Key Server 8.1.x on Microsoft Windows
1131335: Utility to collect ClearCase logs and diagnostic data on Windows
1302974: System Requirements for ClearCase 7.1.x
1324457: How to reset a lost DOORS Administrator password
1117710: How to point to a Rational License Server to get licenses
7016566: About the Rational System Architect Information Center
1294762: System Requirements for ClearQuest 7.1.x
1208895: Utility to collect ClearCase logs and diagnostic data on Linux, AIX, HP-UX and Solaris
1265239: Rational License Server Delivery and Support
1324456: License Troubleshooting Guide
1298482: Create and Manage Your Enhancement Requests in the Rational RFE Community
1410649: Stay connected to IBM Rational Client Support
kellypuffs 06000168YK Visits (3011)
Well, it's Week 2 of the grand WOTI experiment, and things are moving along swimmingly. We've got a nice little race shaping up in the Sent email department. Jason put us all to shame Week 1, by sending a grand total of three, count 'em, THREE (3) emails, easily winning the WOTI Overachiever of the Week Award. Week 2, we're all settled in for the long haul, and so i thought it would be a good time to discuss Step 2: Group Conversations and Identify Use Cases.
Luis Suarez tells us that it's easiest to first break up the mail in your inbox into 2 categories: Things That Belong in My Inbox and Things That Don't.
Things That Belong in My Inbox
Things That Don't
We've started breaking down the "everything else" bucket and grouping them into use cases. We'll be looking to move that information or transaction to a better home.
In a lot of cases, especially in these early days, that means transitioning closed conversations/ tasks/ knowledge-sharing to a more collaborative/open venue, and turning "bad" email into "good" email (aut
Here are some ideas:
Again, it all comes down to mindful processing of email, and spending just a couple of extra moments to stop and think .... is this the best way to share this information? Is anyone else likely to need this knowledge in the future?
Think NOT just of the immediate, tactical need for information or action, but the ability to capture that knowledge/action for reuse so that the entire organization can benefit in the future, and not re-invent the wheel, or waste time recreating knowledge assets that folks aren't sharing.
Is there a better way than email? I bet there is!