Just a quick note to let you know that I have accepted a new role in IBM, still focused on collaboration, communities, and knowledge-sharing, but outside of Rational Client Support. It's been a great ride, and I'm looking forward to new opportunities and challenges. Notes from Rational Support is going strong and I leave you in the Most Capable Hands of my Wonder Twin, Jason O'Donnell and the growing cadre of bloggers in Rational Client Support. They, and everyone else at Rational Client Support, inspire me every single day with... [More]

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Read a great article in the NY Times this week about the perils of being always connected:  Silicon Valley says "Step away from the device" .   As much as I love love LOVE the interconnectedness that this new technology allows us, I too find I need to unplug in order to recharge and reconnect with the real world around me.  I spend the vast majority of my waking hours during the week interacting with the world via laptop, tablet and smartphone, working out loud .  I could easily spend all weekend sitting in front of these devices too,... [More]

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 (editorial note: This blog post first appeared on my personal blog, Kellypuffs , but it is relevant for this audience as well, with a few minor tweaks. So here you are!    Image credit: One World – One Web , originally uploaded by psd . I love this poster. There is a high-res PDF version available if you click through, and I recommend it. Lots of wisdom here. It particularly resonates with me as it pertains to knowledge. Kids, remember back when…. ...remember when you were sitting on the couch, and suddenly had a hankering to know who won... [More]

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 I love visualizations. I love word clouds. For me, a picture IS worth a thousand words. Or a few thousand words.   So, here's what's WE'VE been talking about here on Notes from Rational Support, through Wordle , a wonderful little web app built by Jonathan Feinberg back in 2008.    

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So, we knew this wasn't going to be easy. And we knew it wasn't going to be a quick project.   Remember.....we are looking to change the way people work, and nobody ever said being a change agent was easy. So we've got six weeks of the Working Outside the Inbox under our belts. The first five weeks were GREAT. We saw steady declines in our inboxes, and in the amount of mail we had to send out, and the proportion of good mail (personal/sensitive, meetings/scheduling, and auto-notifications) was going up while the amount of bad email... [More]

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It's that time of year again. This weekend, we'll be turning our clocks ahead an hour as Daylight Saving Time begins in the US.   On the plus side, that means it's spring (hooray!) ...but boy, I'm already missing that hour of sleep.       Our local fire department says it's also a great time to change the batteries in your smoke detectors.     I agree, and will try to remember this year.      More info: Daylight Saving Time Around the World 2012   Photo credit: Some rights reserved by Aaron Geller

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  When I first started writing this blog post, it was going to be about ALL the things that drive me crazy when they arrive in email. But then I realized that it was a loooong list .... a Herculean effort, especially if your inbox reminds you of the Augean Stables BEFORE the big clean-out. Unfortunately, we'll have to go about it the old-fashioned way ... one shovel-ful at a time. So, if you too want to work smarter, more openly, transparently, and effectively, you'll need to pick your battle.  One at time, look at the pain points or areas of... [More]

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Here it is ... what you've been waiting for. We've run the numbers and these are the technotes that were used most often by our technical support engineers to solve cases.      Lots of good stuff here ... maybe something you've been looking for?    1250403: How to obtain your Rational license keys 1308308: How to move licenses to a new server 1250433: Obtaining your Rational license keys 1474620: How to install Rational License Key Server 8.1.x on Microsoft Windows 1131335: Utility to collect ClearCase logs and diagnostic data on... [More]

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Well, it's Week 2 of the grand WOTI experiment, and things are moving along swimmingly. We've got a nice little race shaping up in the Sent email department. Jason put us all to shame Week 1, by sending a grand total of three, count 'em, THREE (3) emails, easily winning the WOTI Overachiever of the Week Award. Week 2, we're all settled in for the long haul, and so i thought it would be a good time to discuss Step 2: Group Conversations and Identify Use Cases.   Luis Suarez tells us that it's easiest to first break up the mail in your inbox into... [More]

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    Some rights reserved by Boston Public Library Happy Friday, and have a great weekend!

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Well, your intrepid adventurers have 3 days of Working Outside the Inbox under our belts and I thought this a would be a good time to discuss in a little more depth about how we are doing this.      Lets start with Step 1: Stop replying to email. This step would really be more accurately described as Mindful Processing of Email but that doesn't sound nearly as provocative and attention-grabbing, and wouldn't make nearly so many people's heads explode, which wouldn't be nearly as much fun.       So listen: this is what we are really... [More]

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  I've hinted about it before . Inspired by our hero, Luis Suarez, your intrepid blog authors have decided to follow in his footsteps this year. Jason, Matthew, and I are on a mission ... a mission to take our lives and our work back from the inbox.    Email is a great tool ... for a few things.  It is NOT a great tool for many things that we currently use it for today: discussions, decision-making, file sharing, file repositories, questions & answers, newsletters, announcements.  We have the collaborative technology. We have the skilz.... [More]

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Last week, a colleague pointed me to a great article that appeared on Wired Enterprise:     IBM Gives Birth to Amazing Email-less Man       Many of us have been following Luis' adventures in collaborating "outside the inbox" for 4 years now, ever since he first announced his radical plan on the internal blogosphere.  Those of us passionate about the power of open, transparent and collaborative communication over "mail jail" have been cheering him on, all the while wondering how we could do the same.     Luis wrote a... [More]

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Yes, I WAS there, and this is what I was doing. (photo courtesy of  Charles Rivet )

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