Barry-CCM 06000008QU Visits (1029)
Innovate 2013 has finally arrived and we're looking forward to another exciting week at the Rational Support Cafe'!
This year, our new format in the "Integrated Service Delivery Zone" will allow our clients to better connect with our support subject matter experts to discuss their deployment and configuration concerns.
I hope you’ll come by to meet our talented Support Engineers and Management team.
Barry-CCM 06000008QU Visits (1708)
The customer is always right, but making customers successful is challenging especially when it comes to troubleshooting issues in a complex environment. As our clients evolve to mobile, social, cloud environments our jobs have become more demanding. When we look at all the topologies our large clients use, there are some 3M variables that can impact the performance users experience. IBM Rational has client support teams in 18 locations around the world working to reduce this complexity.
Our Client Success team is dedicated to solving your problems 24/7/365. As business becomes more social our goal is to quickly and easily connect customers to the subject matter experts you need in order to efficiently resolve your concerns. We are one global team for a globally distributed marketplace, partnering with professional services and AVP.
In a social world people do business with people. Stop by the Integrated Services Delivery Zone and meet the people committed to your success.
Author: Mary Barry
irenebond 270000P84P Visits (1591)
In a mobile, social world software is a mission critical for achieving competitive advantage.
At Innovate we have the opportunity to interact with some of IBM’s large clients with the most complex software environments. These customers have invested hundreds of millions of dollars in IBM solutions and have come to understand that the efficacy, with which they are deployed, administered and maintained impacts every facet of their business. In the current wave of disruptive transformation entire processes are being impacted by social technologies and over the next decade social business computing will pervade every business function. Thus, social strategies must be fully incorporated with the business plan and objectives and an integral part of the pervasive, mobile computing environment.
Author: Irene Bond
rthurber 100000N9MD Visits (3358)
Did you miss any of the blogging action from Innovate? Well, we have you covered!
We have everything covered that our leadership team and social experts posted - from VoiCE, to DevOps, to Keynotes, to ISDZ.
Don't forget to check out the pictures we captured on the IBM