Today we are excited to spotlight Sean Logue. As the Business Intelligence manager for RCS, Sean has his hands directly in guiding the organization's ability to adjust and adapt to the changes in Rational Client Support's business space. But don't think for a moment that just makes him a boring metrics guy, as you'll see from his interview below Sean has a diverse and telling list of people whom he admires and even some impressive writing talents! But don't stop there, checkout some of our previous interviews too!  Tell us a little about... [More]

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This week we have the pleasure of spotlighting Annie Cheng. Annie is a Software Service Analyst for RCS specific to the XL C++ and Fortran Compilers space and has some great insights to share about debuggers and what she sees as vital skills to success. Plus, don't miss some of her favourite websites as well; you may find them quite useful and enlightening in your own space! And, of course, check out our previous interviews too! Tell us a little about yourself: who are you, what is your role in Rational Client Support? I am a Software Service... [More]

Etiquetas:  rcs rational support people interview

p { margin-bottom: 0.08in; }a:link { }   Today I am happy to bring you our interview with Rob Weissman. Rob is the guy who helps us understand our business through metrics, so we can continually monitor, measure, and improve. He's also busy outside of work with a great program that we might have mentioned here before . Grab a cup of coffee, and say hi to Rob Weissman! Tell us a little about yourself: who are you, what is your role in Rational Client Support? My name is Rob Weissman. I am a Sr. Business Analyst for the worldwide tech... [More]

Etiquetas:  rcs interview

Ah, Friday at last! As you've come to expect, our latest interview is below; this will have to last you for two weeks though, as we will be taking a break next week for the U.S. Thanksgiving holiday (during which your humble authors/editors will be out of the office and likely up to our ears in house projects, and stuffed to the gills with turkey, gravy, cranberry sauce, and dressing, not to mention the pies). But what luck luck we have! Today we are honoured to feature Danny Mace, our Director of Rational Client Support Strategy and Business... [More]

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This week we spotlight another "behind the scenes" guy: Mike McCawley. Mike, in addition to being a 'wicked smaht guy', also has a propensity for verbosity as you'll find in his interview below (and a trait shared by your humble editor at times). But don't be scared by all the words, Mike has some outstanding insights and advice to share, and he has even provided a multitude of links to help! So read on and discover what Mike really thinks about gadgets, search, social media, and so much more! Tell us a little about yourself: who are... [More]

Etiquetas:  interview rational support rcs people

This week we bring the spotlight to Sabrina Hippert / Wimsatt. Don't let both her names fool you, Sabrina really is just one person providing all that Accelerated Value support along with the rest of her team in RCS. You may THINK she is two people, though, as she seems to have her hands in a number of projects in addition to her role in AVP. I'm not sure where she even finds the time to travel, but she does! And while you're spending the time here, don't forget to see our previous interviews with our other busy peeps in RCS! Tell us a little... [More]

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We're spotlighting Craig Sutliff today! Craig is another of our Littleton, Massachusetts superstars, acting (in part) as a Support Product Manager. A busy guy with family and work balancing, Craig has some great insights on success, skills, and one of the best tips/tricks I've seen! Read on to learn more about what makes him tick, and don't miss our previous interviews too! Tell us a little about yourself: who are you, what is your role in Rational Client Support? My name is Craig Sutliff.  I'm 32 years old, living in Methuen, MA with my wife... [More]

Etiquetas:  interview people rcs rational support

Today I have the distinct pleasure of highlighting Virgil Titarenco. Virgil is a bit of a renaissance man; skilled in many diverse fields, he puts his broad knowledge to use in his daily job as a Rational Support TSE. From web design, literature, digital arts or even the sciences, if it is an intellectual pursuit you can bet Virgil will be interested if not already researching it! Read on to learn more... and don't forget to check out our previous interviews to learn even more about the faces of Rational Support Tell us a little about yourself:... [More]

Etiquetas:  rational rcs interview support people

This week we are back in the Littleton office to chat with Phil Wall. As the Rational Client Support Knowledge Management Team lead, Phil has a big hand in our KCS (knowledge centered support) program, but don't let that fool you... he's not just a techie geek, he also has a serious love for hands on work like welding and construction as you'll find below.   Tell us a little about yourself: who are you, what is your role in Rational Client Support? How long have you been working for IBM and Rational? Have you had any other roles in Rational?... [More]

Etiquetas:  interview support rcs rational people

p { margin-bottom: 0.08in; }a:link { } I am honored today to introduce you to Trista Wang, from our Sydney, Australia office. It's a long one, but Trista's dedication and great attitude are evident in every word. I particularly love her definition of success. I found myself inspired and energized by her interview. … I think you will be too! Tell us a little about yourself: who are you, what is your role in Rational Client Support? My name is Trista Wang and I am the Resolution Team Lead( RTL) and Knowledge-Centered Support (KCS)... [More]

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It's Friday, and time to share this week's meet the peeps interview with Denise McKinnon. As you'll find below, sharing is a key concept in Denise's life; from work to family, and of course friends. As one of Rational Client Support's Knowledge Champions, she exemplifies what knowledge sharing is all about. Outside of work she also shares her many gifts in the form of quilts and as a Big Sister role model. She is also a kindred spirit as a motorcycle enthusiast.... something which I know a few people who read (and were previously interviewed on... [More]

Etiquetas:  people support rcs rational interview

This week's interview spotlights Jim LoRusso. Jim is a guy with multiple talents: Not only is he a successful support engineer, but also an accomplished musician, sports enthusiast, and software tools developer. Read on to see how broad his interests fall and likely how this breadth of skills has contributed to his successes thus far. Don't forget to checkout our archive of previous interviews while you're at it! Tell us a little about yourself: who are you, what is your role in Rational Client Support? My name is Jim LoRusso.  I’m a 23 year... [More]

Etiquetas:  support people rational rcs interview

Meet the Peeps is back and better than ever after a nice respite! This week, we we have the pleasure of speaking with Kim Ruggari. Kim is another one of RCS' many passion driven people, intent on improving every aspect of the business as she can manage. As the Asia Pacific GEO Executive for RCS, she gets to do just that! Read on to see just how diverse her background is as well as her passions and interest outside of work. Plus, if this is your first time reading this blog, be sure to check out our past interviews here . Tell us a little about... [More]

Etiquetas:  support people rational interview rcs

  This week we visit the Littleton campus to chat with Beth McCawley. Beth is one of the driving forces behind knowledge management in the support content space for RCS and has a sharp eye as a grammar/spelling/punctuation guru. Of course she has a way with words as you may expect from a person who works with written knowledge everyday and a formal education in English. Read on for more interesting facts! Tell us a little about yourself: who are you, what is your role in Rational Client Support? I am Elizabeth McCawley, but I still answer to... [More]

Etiquetas:  support people rational rcs interview