Tuesday's reminder for today's upcoming RCS sessions! We've got three great sessions you won't want to miss today! Keep an eye on the blog this week as we post the day's reminders at 7:30am EDT to help you plan your day during breakfast! And don't forget, you can always check out the full RCS sessions list in our prior post here to start planning tomorrow too!
|Session ID #||Day||Time||Room||Topic||SUMMARY||HOSTS|
|AVP||Tuesday||1:00 - 2:00||
|AVP Knowledge Sharing Roundtable: Learning/Enablement Needs||Knowledge Sharing is a key initiative of the Accelerated Value Program. In this roundtable discussion, we'll exchange ideas for how Rational solution architects and administrators obtain the advanced knowledge necessary to effectively plan, deploy, and maintain their Rational infrastructure. We'll discuss the best sources of online information, explore opportunities for more formal learning, and exchange ideas for other enablement strategies aimed at ensuring that knowledge gained translates into improved stability and performance for your Rational tool environment.||
Jim Tykal, IBM Accelerated Value Leader
|Tuesday||3:00 - 4:00||
|Jazzing up Rational Customer Service with Rational Team Concert and Rational ClearQuest using Open Services for Lifecycle Collaboration (OSLC)||With a number of disparate systems used to handle the various aspects of customer issues, we had a process of organized chaos that lacked efficiency and was full of communication issues. We needed to implement a new system that closed these gaps, improved efficiency, and customer satisfaction all while utilizing our products and current technology to the best of its abilities. We utilized a combination of Rational ClearQuest (CQ) and Rational Team Concert (RTC) to handle customer escalations, situations, enhancements, and defects. The use of OSLC allowed us to create an integrated solution with RTC work items and CQ records to reduce information duplication and operational costs, foster collaboration between support and development, improve metrics gathering, and simplify the user experience. Rational is sharing our best practices with our customers so they have a better understanding of how we use our own tools and how they can help you get issues resolved.||
Christopher Quinones, Software Programmer Manager - IBM Package Developer, CCB, ROCR
|Tuesday||4:15 - 5:15||
|Strategies for planning and completing a successful CLM upgrade||Rational CLM products are powerful tools and as time goes on, it may be come time to upgrade to the latest version to make use of more features, add in a product offering, or migrate to a different application server. Upgrading and migrating as time goes on can require additional planning for downtime, additional product and version dependencies. Designing and implementing a strategy for success is crucial for a smooth transition. As an example, moving from an older version of Rational CLM products such as 184.108.40.206 to the latest versions require moving through intermediate steps and a thorough understanding of system setup and requirements through the process is critical to success.||
Rosa Naranjo, Jazz Jumpstart - CLM Upgrades, OSLC, RRC/RM
So go on, add the session(s) to your InnovateSmartSite.com agenda and be sure you don't miss out!