Notes from Rational Support
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Our interview today comes from Amsterdam to highlight Bertrand Durou. As another presenter for next week's IBM Innovate2010 conference, Bertrand will be speaking on "Closing the Loop: From Support Request to ALMRequest and Back with Client Lifecycle Management on IBM Rational ClearQuest ". Plus, meet Bertrand at the Support Cafe' (agenda here) where he'll be demoing Service Request (SR) and helping clients get enabled managing PMRs on-line with SR. Check out his interview below so you'll have things to talk about when you meet him next week in Orlando at Innovate2010!
Tell us a little about yourself: who are you, what is your role in Rational Client Support?
I am Bertrand Durou: 39, French working in Amsterdam, living with a Spanish wife and 2 kids... The job role is KT program manager. I'm teaching and leading troubleshooting methodology. But that's really only one small aspect of what I do everyday...
How long have you been working for IBM and Rational?
10 years this year, 5 in Rational, and 5 in IBM Rational.
What are you currently working on?
Feeding this questionnaire
What project are you the most proud of?
Lately and without doubt, the implementation in MTS organization, which end up with an Award in 2009. With this implementation, the design/architecture of a "sustaining engineering" workflow based on ClearQuest, and presented at Innovate 2010
Are you a gadget person? What type of gadgets do you use?
I'm the proud owner of a Nokia 6021... I can call from anywhere in Europe and send sms
What's the coolest piece of tech news you've heard lately?
The Nanosolar Utility Panel or Thin-film solar panels .. Making a simple/cheap manufacturing process and easy to install solar technology is one way forward
What is your favorite part of working for Rational Client Support?
Working with a diverse and multi-national teams... And Clients. Totally different perspective everyday.
What are you passionate about?
Tell me about the biggest problem you've solved?
Problem with ODBC connections since upgrading to the latest OS400 release... I had no knowledge of this set of technologies, but helped out the Engineer during the training workshop to separate in 4 different distinct problems, and fix the most important one during the workshop
How do you define success?
The way the client is defining it at the beginning of the call
If you were stuck on a technology deprived island, what single technology could you not live without?
... None. Maybe a boat to go to a technology island
What is on your nightstand with regard to reading?
Magasin Géneral et Le Photographe
What has been your biggest surprise you have witnessed in the technology industry?
The Large Hadron Collider
What is your favorite technology that fizzled or failed to live up to the hype?
The Minitel Videotex online service
Any new technologies that you think are about to break into the big time?
What are you doing to make the planet smarter?
ISM-1805A : Closing the Loop: From Support Request to ALMRequest and Back with Client Lifecycle Management on IBM Rational ClearQuest
How are you using social networking today?
I deleted my facebook account summer 2007!! ... just had no time. I skype a lot instead.
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A video blog is available on the IBM Rational Support YouTube channel for Accelerated Value Program (AVP) clients. Larry Paise, the worldwide business leader for AVP, welcomes AVP clients to the Innovate@Speed conference that starts June 1st.
Larry describes some of the programs and happenings at the event for AVP clients, including:
You can watch at the IBM Rational Support channel or play it here:
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Did you miss any of the blogging action from Innovate? Well, we have you covered!
We have everything covered that our leadership team and social experts posted - from VoiCE, to DevOps, to Keynotes, to ISDZ.
Don't forget to check out the pictures we captured on the IBM RCS Flickr pool!
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The fourth day of the Innovate conference is also our Board of Advisors meeting.
When I first joined Rational, this was one thing that really impressed me. While I was familiar and had led many customer advisory boards before, I was surprised in a positive way to recognize how much Rational and clients both invest into this. We are serious about this here! There are pre-meetings and homework. Our Board of Advisors members gather input from their organizations on strategic needs and trends ahead of time and help Rational validate our investment focus and priorities. I find the conversations direct, open and very focused. Beyond Board of Advisors meetings, I see the clients more devoted strategic partners with IBM. What a great story!
This year we get to welcome about 30 Rational Board of Advisors members and special guests joining us for a deep discussion covering Rational’s strategic focus, system-specific tactics, DevOps and many other key topics. Thank you board members for being such devoted advisor and advocates of IBM Rational!