kellypuffs 06000168YK Visits (2028)
New this year!
No longer do you need to try to find Rational Client Support in the Solution Center. We have our own room!
Introducing the first ever Rational Client Support Café at Innovate 2010, the Rational Software Conference.
Looking to meet Technical Support management? Want an opportunity to share your feedback with our Technical Support executive? Need to know how to get some attention on one of your important PMRs? Want to come to one of our lightning sessions to learn some technical tips and tricks? Have you heard about our improvements to the Support website with the Support Portal? Do you know how to leverage our Electronic Service Requests (SR)? Well look no further, come talk to Rational Client Support in the Support Cafe! We have moved from the Solution Center into our own room. Come and enjoy some refreshments and discuss your Support needs when YOUR schedule permits. We are here to assist you and share some knowledge with our rolling lightning sessions. Stop by and check it out!
The Support Café is located in the Europe 4 Meeting Room in the Dolphin Hotel around the corner and down the hall from the registration desk. Patrick O'Connor, aka @RationalWebGuy, says you can still look for the blimp.
Hours of Operation:
Monday, June 7 - 10:00am – 5:00pm
Tuesday, June 8 -10:00am – 5:00pm
Wednesday, June 9 -10:00am – 5:00pm
For more information and lightning session schedule
kellypuffs 06000168YK Visits (2601)
Innovate 2010, the Rational Software Conference, is less than a month away, and it's starting to feel real now.
Some of what you can expect at Innovate 2010, from a Rational Client Support perspective:
Several Rational Client Support speakers will be presenting sessions at Innovate 2010:
The Technical Support Café
Europe 4 Dolphin Hotel (Lobby Level)
Looking to meet Technical Support management? Want an opportunity to share your feedback with our Technical Support executive? Need to know how to get some attention on one of your important pmrs? Want to come to one of our lightening sessions to learn some technical tips and tricks? Have you heard about our improvements to the Support website with the Support Portal? Do you know how to leverage our Electronic Service Requests(SR)? Well, look no further. Come talk to Rational Client Support in the Support Cafe! We have moved from the Solution Center into our own room. Come and enjoy some refreshments and discuss your Support needs when YOUR schedule permits. We are here to assist you and share some knowledge with our rolling lightening sessions. Stop by and check it out!
Red Carpet Lounge exclusively for Accelerated Value Program Clients
Asia 5 Dolphin Hotel (Lobby Level)
The Rational Accelerated Value Program Team is proud to host an “invitation only” experience for you at Innovate 2010 - The Accelerated Value Red Carpet Lounge.
The Red Carpet Lounge (RCL) is available to you throughout the conference where we focus on presentations and round tables with mana
Red Carpet Lounge Welcome Reception: Sunday, June 6, 5:00pm - 6:00pm
Red Carpet Lounge: June 7-10, 8:00am - 5:00pm
We'll be blogging the conference right here on Notes from Rational Support.
We'll be tweeting too, from @rationalsupport. If you want to join in the fun, please use the hash
Be sure to upload your photos from Innovate 2010 to the Flickr pool we've created.
Stay tuned for more #ibminnovate excitement!
kellypuffs 06000168YK Visits (3091)
Very happy to announce the availability of a brand-new developerWorks article, Collaborative Schema Design with IBM Rational ClearQuest, written by Christian Glockner, out of our Amsterdam office.
Abstract: Speeding up Schema development often requires that two or more designers work on one Schema. The article describes proven Best Practices to help you manage multiple developers working on your ClearQuest Schema at the same time.
will also be presenting in June at the Rational software conference,
the Loop: From Support Request to ALMRequest and Back with Client
Lifecycle Management on IBM Rational ClearQuest.
If you are planning to attend the conference, but have not yet registered, use the special code RCS10 to receive $100 off your registration, and tell 'em NFRS sent you.
Hope to see you there!
kellypuffs 06000168YK Visits (1894)
You might have noticed from our Meet the Peeps interview series that we've got peeps all over the world.
But did you know that Rational Client Support has over 550 wicked smart technical support engineers located in 18 locations around the world, providing support in 10 languages?
You do now!
The red stars denote our largest centers.
And yes, there might be a quiz... at Innovate 2010. :-)
kellypuffs 06000168YK Visits (2839)
Software is the invisible thread which speeds
innovation across all industries.
March 30-April 1, you can share how you drive innovation with the first-ever IBM Innovate 2010 Jam.
If you haven't "jammed" before, it's a hosted, online brainstorming session with IBMers, clients and business partners
Let your voice be heard at the IBM Innovate 2010 Jam. And and AND....participants will receive $300 off of registration for the conference!
Learn more and register to participate at http