rthurber 100000N9MD Visits (2345)
Did you miss any of the blogging action from Innovate? Well, we have you covered!
We have everything covered that our leadership team and social experts posted - from VoiCE, to DevOps, to Keynotes, to ISDZ.
Don't forget to check out the pictures we captured on the IBM
Jin 110000QDCS Visits (1148)
The fourth day of the Innovate conference is also our Board of Advisors meeting.
When I first joined Rational, this was one thing that really impressed me. While I was familiar and had led many customer advisory boards before, I was surprised in a positive way to recognize how much Rational and clients both invest into this. We are serious about this here! There are pre-meetings and homework. Our Board of Advisors members gather input from their organizations on strategic needs and trends ahead of time and help Rational validate our investment focus and priorities. I find the conversations direct, open and very focused. Beyond Board of Advisors meetings, I see the clients more devoted strategic partners with IBM. What a great story!
This year we get to welcome about 30 Rational Board of Advisors members and special guests joining us for a deep discussion covering Rational’s strategic focus, system-specific tactics, DevOps and many other key topics. Thank you board members for being such devoted advisor and advocates of IBM Rational!
AcdntlPoet 2700019V2G Visits (920)
Here's today's last reminder of the upcoming RCS session to help you plan the day during breakfast! To help you remember what you've attended when you get back home, you can reference the full RCS sessions list in our prior post here.
So go on, add the session(s) to your
We really appreciate your attendance this week and hope you all have safe travels home later today, tomorrow, or into the weekend for those of you who extended your stay!
Jennba 270004K1Y7 Visits (1101)
Last night I attended the Super Women's Group panel discussion and reception and took a few notes to share. Before I get started, I am thrilled to say that it was standing room only. (The fire marshal had to turn people away.) It shows the growing number of women doing technology jobs and also the effectiveness of our marketing. Next year, we are getting a ballroom, ladies! Also, this advice can apply to any career and is relevant to all my followers.
irenebond 270000P84P Visits (847)
In a mobile, social world software is a mission critical for achieving competitive advantage.
At Innovate we have the opportunity to interact with some of IBM’s large clients with the most complex software environments. These customers have invested hundreds of millions of dollars in IBM solutions and have come to understand that the efficacy, with which they are deployed, administered and maintained impacts every facet of their business. In the current wave of disruptive transformation entire processes are being impacted by social technologies and over the next decade social business computing will pervade every business function. Thus, social strategies must be fully incorporated with the business plan and objectives and an integral part of the pervasive, mobile computing environment.
Author: Irene Bond
AcdntlPoet 2700019V2G Visits (803)
Here's today's reminder of the upcoming RCS session! Keep an eye here tomorrow as we post the final day's reminders at 7:30am EDT to help you plan the day during breakfast! And don't forget, you can always check out the full RCS sessions list in our prior post here.
We've got four great sessions by seven great RCS peeps for you today!
So go on, add the session(s) to your
John Banks-Binici 2700000MH9 Visits (946)
The Support Cafe at IBM Innovate 2013. These are some of the smartest people I know. If you have questions they will help you get your answers.
Jennba 270004K1Y7 Visits (1050)
Greetings from the main tent at Innovate. Here we are in the second full day of events and the mornings have been exciting. The band welcomed us all and after yesterday's lightning sessions I was looking forward to some panels and speakers. First up was Robert Leblanc, SVP of Middleware. What I gleaned from him was that our customers clearly understand the latest trends of mobile, Cloud and more but they feel they are very unprepared to adopt and react to those trends. Seems like an opportunity for us to help them with the transition. I loved the example he gave with the Ford Fusion and how it contains over 15 million lines of code by the time it is complete and coming off the line. It is a walking data center. Also interesting was the how he positioned devOps to be more of and enterprise process and not an IT process. I think this shift will allow more of our customers outside of the traditional ALM and IT space to participate. I also heard a clear call to action with the directive to improve the speed of delivery of our offerings to map to the entire mobile paradigm and allowing customers to update at will at a very quick pace from the appStore.
Our final event was an interview with Alan Brown and Steve Wozniak. He focused on the fact that he designed things completely for himself and was "an engineer at heart". He did not always rely on existing documentation and design principles but worked to reverse engineer and improve upon them. He would offer challenges to himself to build something with less parts and that is what drove the entire simplicity model. Mr. Wosniak worked on many different projects and didn't ever discount those efforts. He also said it is not always easy to recognize innovation and what can be turned into money but that his partnership with Steve Jobs really helped there. What he brought to the table was the ability to be disruptive, and to not just learn the answers to the test but to ask thought provoking questions on a regular basis. This message resounded well with me as I see my own children often look for the answers instead of trying to figure out answers for themselves.
Jin 110000QDCS Visits (931)
It’s wonderful to see many of our great clients in person at IBM Rational’s annual Innovate conference! I always benefit from hearing their comments, whether it’s frustration or compliments. Client interactions here made me think deeper into how our clients have evolved over time.
I have been thinking about this for a while and had done some research on it. One changing trend I see is that our enterprise clients are becoming more "consumerized", meaning, they demand and expect to be treated like an individual consumer, with ease of access to information, instant response like those among individual consumer interactions, and "personal touch" for an enterprise-wide partnership.
This trend is very meaningful for my team and myself as we focus on client support. We used to look at some of the social media forums as more tailored for consumer market, but we now have clients telling us they hope to be able to find deployment guide through a Google search. We used to focus on our books and manuals but now clients give us kudos about our migration video on YouTube. These feedbacks have significantly encouraged us to go play at a much bigger platform! For this conference, we have all sorts of social amplification efforts going on, and we are putting our product contents into forums, tweets... Our client program managers are interacting with client advocates face to face. Furthermore, we are looking into other ways to interact with our clients, whether it’s through web tickets, live chat, or community forums.
The consumerization character is also an excellent fit for Rational portfolio. The entire value proposition of Rational product family is aiming at providing a common playground for accelerated development, and this common playground has significantly lowered the "entry criteria" for our clients therefore made the entire workflow flexible, personable, and more consumable. For example, Rational Team Concert would enable our clients to conduct multi-site development, accept site-specific or user-specific configuration variation, but yet provide an integrated blue-print of the overall enterprise project. This flexible yet reliable common playground has made it possible for many of our clients to adopt agile, to accelerate their development pace, and formulate the effective cycle of continuous testing and continuous delivery. Sal Vella, our VP of Development & Support, said it the best during Sunday's VoiCE keynote session, "This new world is all about developers!"
Time to jump back to more client dialogs. Continue looking for ideas on how to provide more consumerized service to our valuable clients!
irenebond 270000P84P Visits (865)
In the current economy resource contention is fierce and CXOs press for more relevant ROI when making spending decisions. Sometimes meaningful, quantitative ROI can be difficult to determine and other times it’s pretty straight forward.
Data analysis shows that IBM customers with at least a 50% full time equivalent Accelerated Value Program Leader working as a trusted advisor to their development teams enjoy greater adoption and more robust usage of their Rational software. Customers who invest in professional services to assess their needs and then roll out and deploy their software at scale reap similar rewards. So what’s the perfect blend of services? For large, complex deployments leveraging professional services in waves with sustained advice and support from AVP provides expedited ROI.
Accelerating time to value is meaningful ROI.
Author: Irene Bond
AcdntlPoet 2700019V2G Visits (704)
Tuesday's reminder for today's upcoming RCS sessions! We've got three great sessions you won't want to miss today! Keep an eye on the blog this week as we post the day's reminders at 7:30am EDT to help you plan your day during breakfast! And don't forget, you can always check out the full RCS sessions list in our prior post here to start planning tomorrow too!
So go on, add the session(s) to your
Barry-CCM 06000008QU Visits (1076)
The customer is always right, but making customers successful is challenging especially when it comes to troubleshooting issues in a complex environment. As our clients evolve to mobile, social, cloud environments our jobs have become more demanding. When we look at all the topologies our large clients use, there are some 3M variables that can impact the performance users experience. IBM Rational has client support teams in 18 locations around the world working to reduce this complexity.
Our Client Success team is dedicated to solving your problems 24/7/365. As business becomes more social our goal is to quickly and easily connect customers to the subject matter experts you need in order to efficiently resolve your concerns. We are one global team for a globally distributed marketplace, partnering with professional services and AVP.
In a social world people do business with people. Stop by the Integrated Services Delivery Zone and meet the people committed to your success.
Author: Mary Barry
stavilla4 060000NBA8 Visits (1141)
Each client is unique therefore each client deployment is unique. How do you, as the solution owner, and IBM, as the solution provider work together to keep your solution up and running as required to meet your business needs? How do we service your solution? This is a question that IBM Rational has been focused on for the past 12 months as part of our Platinum Initiative. Serviceability is one of our five focus areas along with deployment, integrations. performance, and user knowledge and documentation.
Serviceability can be broken down into 3 necessary categories which must work together, to service your solution:
We have worked to improve all of these areas in the last 12 months and are committed to continuously delivering improvement in all 3 categories, initially, for a select subset of our portfolio: Jazz Application Foundation, Rational Team Concert, Rational Quality Manager, Rational Requirements Composer, DOORS, Rational Developer for z, You will find mention of some of our achievements here at Innovate and will also find new features on jazz.net and in our product offerings.
For product diagnostics:
Please join me at Innovate on Monday, June 3, 12:15 to 1:15 in Oceanic 7 to learn more about our activities and to share with us your opinions on serviceability.
Author: Sharon Tavilla
AcdntlPoet 2700019V2G Visits (991)
Here's today's reminder of the upcoming RCS session! Keep an eye on the blog this week as we post the day's reminders at 7:30am EDT to help you plan the day during breakfast! And don't forget, you can always check out the full RCS sessions list in our prior post here.
wendytoh 270001RQXM Visits (1122)
I had a the pleasure of kicking off Voice of the Client 2013 this morning in Orlando, Florida with over 500 of our clients and colleagues. I was pleased to be able to update everyone on the progress we've made on the Platinum Initiative - Improving Rational's Client Experience.
Specifically we focused on the improvements we've made across our Focus Five areas: Deployment, Performance, Integrations, Knowledge Availability, and Serviceability. Some of the highlights included the launch of the Deployment wiki on jazz.net (htt
Many Rational team members from Support, UA, ULL, Development, Jumpstart, ISSR etc contributed their knowledge to this wiki - I am personally appreciative of all their hard work.
I also had the pleasure of highlighting the many ways we are staying connected with our clients, from our social media outreach on YouTube and Facebook to the revamped and relaunched developerWorks site (htt
Barry-CCM 06000008QU Visits (595)
Innovate 2013 has finally arrived and we're looking forward to another exciting week at the Rational Support Cafe'!
This year, our new format in the "Integrated Service Delivery Zone" will allow our clients to better connect with our support subject matter experts to discuss their deployment and configuration concerns.
I hope you’ll come by to meet our talented Support Engineers and Management team.
John Banks-Binici 2700000MH9 Visits (649)
Welcome to Orlando! Now that we are all arriving here at Voice/Innovate I'd like to take this opportunity to introduce myself. My name is John Banks-Binici, and I'm the new Director of Rational WW Client Success Delivery. I report directly to Wendy Toh Vice President of Rational Client Success. Many of you had a personal and direct relationship with my predecessor, Chris Flynn, over the many years he held this position at Rational Support. I too look forward to building a partnership with all of you to make sure we at Rational are doing all the things you need us to be doing to pro-actively ensure your success with our products and solutions.
I'm very excited about this year's Innovate sessions, especially those presented by our own Rati
I hope you look forward as much as I do, to this truly unique opportunity to share with each other our successes, our challenges and our plans going forward. If you'd like to meet with me please reach out via your IBM sales account representative and schedule an executive 1x1.
AcdntlPoet 2700019V2G Visits (583)
Here's your reminder of the sessions for today! Keep an eye on the blog the rest of the week as we will post the day's reminders at 7:30am EDT to help you plan the day during breakfast! And don't forget, you can always check out the full RCS sessions list in our prior post here.
wendytoh 270001RQXM Visits (1195)
It's that time of the year again - Innovate - IBM's Technical Summit - is going to be going on week of June 3, 2013 in Orlando, Florida.
I am excited to share that we will once again be hosting a Supe
The theme of this panel discussion is "Staying Ahead in your Career" and will focus on issues ranging from how to take risks in your career to the importance of building strong relationships to ensuring you have a seat at the "big" table. I'm delighted that April Slovensky from Deloitte Consulting LLP has agreed to be my guest on this panel. April leads Deloitte Global's Methods & Tools organization which focuses on enabling client service professionals to deliver client solutions in an effective manner. April has served as a leader of Deloitte’s Women’s Initiative (WIN) - delivering programs aimed at developing and retaining women. April manages to combine a successful career with her family life and many outside interests. I can't wait to hear how she does it all!
I hope you can join me and my colleagues for these exciting events. Here's a link with details for both the panel discussion and reception as well as how to RSVP:
Unable to attend or want to pose some questions? Please feel free to comment on this post. I will post a summary of the event and some of the tidbits I gleaned from the panelists after the event. Hope to see you there.
Larry.Paise 120000F57D Visits (1103)
My name is Larry Paise, and I am the Worldwide Director of the Rational Accelerated Value Program (AVP). I have posted a video blog to the IBM Rational Support YouTube channel welcoming AVP customers to IBM Innovate 2013. In the video, I talk about the Innovate event and some of the services available there for AVP clients. Check it out below or at the Rational Client Support YouTube channel.
AcdntlPoet 2700019V2G Visits (1229)
Innovate 2013: The IBM Technical Summit is the event where software practitioners and product developers can learn to improve the practices, predictability and economics of software delivery. Attendees will find detailed Rational education and insights into key technical trends. Need some reasons to attend? How about: But wait, there's more! New at Innovate 2013 this year: Team Directions! This new stream explores key trends and directions that impact product development and software delivery teams, such as Agile, Cloud, Mobile, Big Data & Social Business. This Team Directions stream is in addition to our existing traditional Technical Exchange stream which offers the strategies, tips and techniques to improve productivity for professionals engaged in software, systems, and product development that you've come to expect from IBM Rational and Innovate. The Innovate early bird rate is now in effect! Clients and partners who register before March 15th will receive $300 off the regular rate of admission.
But wait, there's more! New at Innovate 2013 this year: Team Directions! This new stream explores key trends and directions that impact product development and software delivery teams, such as Agile, Cloud, Mobile, Big Data & Social Business. This Team Directions stream is in addition to our existing traditional Technical Exchange stream which offers the strategies, tips and techniques to improve productivity for professionals engaged in software, systems, and product development that you've come to expect from IBM Rational and Innovate.
The Innovate early bird rate is now in effect! Clients and partners who register before March 15th will receive $300 off the regular rate of admission.
kellypuffs 06000168YK Visits (1243)
Tips, Tricks, Performance Tuning and Best Practices for IBM Rational Requirements Composer
An enterprise Rational Quality Manager usage model with RequisitePro / ReqWeb and ClearQuest integrations and CLM / Insight reporting
Brianna M. Smith:
Moving from organized chaos to standard process and tooling Case Study: Disney's experience in deploying RRC and RTC
Ask the Experts: Rational Requirements Composer and RequisitePro
Define and Manage Requirements with IBM Rational Requirements Composer
Agile test management practices with Rational Quality Manager
The MSO2RQM Import Utility: The customizable solution for migrating MS Word and Excel Test Assets into Rational Quality Manager
Patrick O'Connor (aka @rationalwebguy):
Tips & Tricks for Getting the Most Out of IBM Support
Managing Cloud Resources Throughout the Lifecycle with IBM Rational Tools
Building your first custom report using IBM Rational Reporting for Development Intelligence (RRDI)
Rapid Lift: Manual Test Automation Best Practices from the Design Partner Program
kellypuffs 06000168YK Visits (1580)
1. Client Connections Lounge - Europe 2 - Dolphin Hotel - Lobby Level
Monday, June 6 - Wednesday, June 8 - 8:00am - 5:00pm
Join us in the Client Connections Lounge! Open to all Rational client and Business Partner references, as well as our Global Rational User Community, this lounge is a welcome retreat during your busy days ahead. Stop by and network with other clients and User Group members. Take a break, and enjoy a snack book a meeting, check your email, or just put your feet up and rest.
2. Birds of a Feather "Rational User Group" - Australia 3
Tuesday, June 7 - 7:00pm - 8:30pm
Birds of a Feather Sessions are back! Hear from key members of our GRUG Council as we talk about what the community is all about! Join us for an evening of networking as we announce the results from our latest GRUG Council elections.
3. GRUG Pedestal - Exhibit Floor
Monday, June 6 - Wednesday June 8 - Exhibit Floor Hours
The GRUG community will also have a pedestal in the IBM booth on the exhibit floor. Be sure to stop by and say hello to fellow GRUG leaders and members or bring by coworkers to sign up for the community.
kellypuffs 06000168YK Visits (1899)
Innovate 2011 album on the IBM Rational Support Facebook page. We'll be posting photos all week, so check back often!
L-R: Wendy Toh, VP, WW Rational Client Support; Mary Barry, Support Leader; Chris Flynn, Director, Americas Support Delivery
Photo credit: © 2011 Visually Attractive, Inc. (used with permission)
kellypuffs 06000168YK Visits (1676)
let this blog post be your guide. If you're the type who prefers the Cliff Notes basics, here you go:
1 - Innovate conversations - the social media aggregator: http
2 - Innovate on Twitter - your virtual concierge: http
3 - Ask the experts: http
4 - Coolest Software Ever contest: http
5 - QR codes will be everywhere. Make sure you have a barcode scanner app on your phone.
6 - Livestream: http
7 - Social media lounge
8 - Check in on Facebook and Foursquare
9 - Daily blog posts on the Invisible Thread: http
10 - Social media education - stop by the lounge and ask us your questions
And don't forget! The official hashtag for Innovate is #ibminnovate
kellypuffs 06000168YK Visits (2882)
The deadline for submitting your abstract to speak at Innovate 2011 has been extended to January 14, 2011!
And here are 5 tips to get your paper accepted:
There's not much time left, so act quickly.
Hope to see YOU at Innovate 2011!
kellypuffs 06000168YK Visits (1823)
Fortunately, it's now available on-demand until March 14, 2011.
Feel free to log in to attend the webcasts, visit exhibitor booths, and exchange messages with experts and sponsors at your convenience, for the next 6 months. In addition, below are some additional links we thought you might find useful:
Hope to see you there!
kellypuffs 06000168YK Visits (1927)
Couldn't make it to Orlando in June for Innovate 2010? Can't attend one of our several regional events? No matter. We'll bring Innovate 2010 to YOU.
I'm attending. Hope to "see" you there!
kellypuffs 06000168YK Visits (2485)
This week we shine the spotlight on Patrick O'Connor, our very own @rationalwebguy.
Patrick IS our Rational web guy, focused on all things electronic support. If you didn't see him at #ibminnovate, I don't know why, because he was EVERYWHERE... talking with clients, presenting our electronic support offerings and demoing the IBM Support Portal. He was in the Rational Support Café and the Red Carpet Lounge; in the Solution Expo and at VoiCE. He is always happy to share his knowledge, and is available to speak with you or your teams about electronic support at any time.
And don't forget to check out our past
Tell us a little about yourself: who are you, what is your role in Rational Client Support?
My name is Patrick W. O'Connor. I am IBM Rational Client Support's Electronic Support Project Manager. My role is to make the IBM Rational Support web spaces as helpful and clear as possible - to make them first choice for many of the issues and questions our clients have. This is accomplished through driving requests for enhancements through the ibm.com process and also through our many adoption efforts - letting the Rational support clients know when we make updates and improvements to our various web spaces.
How long have you been working for IBM and Rational?
I joined Rational Software in July of 2000.
Have you had any other roles in Rational?
Yes, I joined Rational as a Senior Web Content Developer, then to my current position in 2006.
What are you currently working on?
The new IBM Support Portal, various IBM Electronic Support marketing & education projects plus building processes to measure the effectiveness of IBM's Electronic Support efforts.
Describe a normal work day for you.
Wow. That's not easy. My days are so varied. Typically, I'm checking email at 630AM or attending a conference call with our European support team. My mornings are usually focused on web space maintenance, project management activities focused on electronic support client adoption or client calls & meetings. Most of my afternoons are filled with various project conference calls. In the evening, I'm back on email and finishing up some of the day's tasks or even on a conference call with our Asia Pacific support offices.
What project are you the most proud of?
Right now, the IBM Support Portal. IBM.com has been working on this since late 2007 and it has involved input from every IBM support team and hundreds of IBM support clients. It allows all support site users to customize the site to show content and answers only for the products that user is interested in. Additionally, the portal allows users to move content "portlets" around or even delete areas that they don't find vital to their support needs.
Do you have an "on the job" hero? If you could "follow" anyone for 24 hours, who would it be?
In Rational and IBM Software Group, I know so many "on the job" heros, it would fill a whole separate interview. I believe it would be very interesting and enlightening to work with Sam Palmisano, Chairman of the Board and Chief Executive Officer, IBM Corporation, for a day. At that level, the decisions and risks dealt with on a daily basis must be amazing.
Are you a gadget person? What type of gadgets do you use?
I have my IBM Laptop, Apple iPod, Garmin GPS, Sony Digital camera.
What gadget, which you currently own, can you not live without?
2 gadgets are vital - my Sony digital camera and my iPod. The camera because I'm always taking pictures & video of my family & friends. My Apple iPod is also vital - didn't think it was important until my daughter used it as a TV in her dollhouse! For 3 weeks, I was forced to listen to talk-radio in my Jeep until I found it!
What's the coolest piece of tech news you've heard lately?
I've been at the IBM Innovate 2010 conference all week - so I've heard and seen so much great tech news. It would have to be Dean Kaman's work with water purification and power generation in developing countries. The technology to make clean water and power in remote locations is a very exciting project.
What is your favorite part of working for Rational Client Support?
This is going to sound like a marketing answer, but it's helping a people around the world every day - either clients or IBMers. This past week at Innovate - I've met so many people and being able to answer their questions and seeing the relief in their eyes when they finally get the answer they have been looking for for so long was very satisfying! And I'll keep the "helping" going by taking their questions and feedback back to the IBM teams and keep driving improvements in our tools and processes so that the next time they have similar questions, they'll be able to find the answer themselves in a much easier and faster way.
What tip or trick would you like to share with the class?
In the new IBM Support Portal - there's a button in the upper right labeled "Sign in to add, move, or delete modules on your custom page." Please sign into the portal - even if you see your name in the banner directly above that button I just mentioned. Signing into the portal saves all your customization to your IBM ID account - so no matter where you access the portal: office laptop, home computer, different browser - your settings are remembered. Otherwise, the portal remembers your settings in a cookie, which may be erased and doesn't help you if you change systems, browsers,etc.
Tell me about the biggest problem ahead for you?
Clarifying IBM's Support processes. IBM is a big company and we have many processes that are simple and many that are complex. Breaking down each of these into managable pieces and figuring out a way to explain all the steps clearly to a client on our website has been a big challenge for me. I'm working on several projects to simplify our processes and their delivery on our website - I'm going to be busy for a while!
In your spare time, if you have any, what hobbies or activities interest you?
What's "spare time"? OK - when I'm able to, I love to ski, mountain bike, kayak and scuba dive with my family and friends.
When did you first become interested in kayaking?
I was living on Cape Cod in the 90's and wanted to explore all the rivers and saltwater marshes all around the area. A kayak was the logical tool, so I purchased a used, 2-person kayak and started kayaking every Sunday afternoon - picking a different marsh or inlet every weekend. I ended up kayaking with friends year-round on the Cape for several years. I've owned several kayaks since - even have a "sit-on-top" kayak now that I use for surfing in the ocean!
If you were stuck on a technology deprived island, what single technology could you not live without?
Could I answer "Satellite phone" so I could call for a rescue? If I was stuck on a "technology deprived island", I'd choose the technology of "fire" - a flint of some sort. Stuck on such an island, I'd actually be relieved - there is so much "technology noise" in our lives today - smart phones, cell phones, laptops, info feeds, email, etc. - that I would really enjoy a break from all that constant information bombardment.
What is on your nightstand with regard to reading?
National Geographic and Family Handyman magazines. NatGeo for dreaming & planning about all the amazing people and places I have yet to meet and see. Family Handyman is there to remind me that before I climb Everest, I have to first organize the garage and finish the basement.
Any new technologies that you think are about to break into the big time?
Affordable robotics for home use - yes, there are automated vacuum cleaners and lawn mowers, but they are limited in their functionality and still relatively expensive. But with all the money being spent on military robots, I believe systems that will help us with routine tasks will be arriving very soon that are much more capable at a cheaper price.
What future technology would make your life easier?
See my "robots" answer above - I'm dreaming of an affordable robot that could mow my lawn, vacuum my house and especially pick up after my children!
What are you doing to make the planet smarter?
My family and I beginning to automate our home - installing systems that control electricity and water usage. And then monitoring our bills to see where we are wasting resources.
How do you grow your technical skills?
I try to pick projects that push me to learn new skills, then use online resources and the help of fellow IBMers to flesh those needed skill out.
How do you prefer to find answers to your questions?
Online of course - using Google or another major search engine to begin my quest for the answer to my issue. If that fails, I'm lucky enough to have many very smart friends and colleagues that usually have the answer or know where to find it.
How are you using social networking today?
I use Twitter (@rationalwebguy) and LinkedIn for professional relationships, Facebook for mostly keeping up with friends & family, even though I'm now starting to post more to the Rational Support facebook page, and finally, I use Flickr for posting pictures and videos - mostly for friends & family.
How could you see yourself using it in 5 years?
I'm hoping that social networking technology will become simpler and more integrated. There are still too many places to post and recieve info. A site or service that could tie all my social sites together - filtering out the noise - letting me choose whether a post is for business or for friends & family and into which social site(s) that post would go would be outstanding!
What are some of your favorite webs
Ed. note: And just for fun, a couple of shots of Pat from #ibminnovate: