Today, January 31, 2011, Software Product Compatibility Reports are on the IBM Support Portal and available to all clients. The Software Product Compatibility Reports is an innovative new tool designed to allow you to easily generate custom reports about compatible IBM software combinations. Using this tool, you may create reports about a product's compatibility with operating systems, prerequisite software or virtualization environments. Lastly, you may use these reports to tailor-make graphical reports about a set of products' end of service dates.
As always, we are interested in your feedback on this tool. Each of the Reports includes a Feedback Survey to allow you to report problems or question with the use of the tool or the data presented. Please let us know what you think!
"If it helps you, your coworkers, our clients or our partners to do their jobs and solve problems; if it helps to improve knowledge or skills; if it contributes directly or indirectly to the improvement of IBM's products, processes and policies; if it builds a sense of community; or if it helps to promote IBM's Values, then it is adding value."
Above is an excerpt from IBM's Social Computing Guidelines, which pretty much rock. Even Mashable says so.
And really, knowledge-sharing is what it's all about, isn't it? I know that's what we are trying to achieve with this blog: Notes from Rational Support.
How are we doing? Are you finding this blog valuable? Interesting? Are we helping you to do your job better and solve problems faster?
We'd love the gift of feedback. Let us know how we're doing and what we can be doing better by posting a comment to this entry.
If you're not feeling particularly eloquent, how about just clicking the star next to this entry if you like what we're doing and want to see more.
photo credit: (cc) renaissancechambara
ASP Announces "Best Web Support" Winners for 2010 .... And IBM Support Portal Made The List!
Earlier this year IBM was nominated for the Association of Support Professionals annual "Ten Best Web Support Sites" award.
And the outstanding news is that we won!
Of course this all came about from concerted efforts across some major disciplines within IBM including our Support Portal Adoption team, as well as our entire support staff's driven work towards adopting a Knowledge Centered Support (KCS) model for ensuring high levels of content relevancy within our knowledge base. Teamwork is the name of the game here, and ASP has identified us at succeeding in working together to make our clients' lives easier when it comes to solving issues!
This is a coveted award in the web support industry and a very, very hard to get accolade- not only is this a major win for our Technical Support staff and Support Portal teams, but is A MAJOR WIN FOR IBM across the board!
So, take a gander at the ASP announcement here and join us in giving all the teams who have worked so hard on the IBM Support Portal to make it what it is today a hearty congratulations and job-well-done!
Very pleased to see Rooney making a cameo appearance.