Introducing Call Home Web Beta - This video introduces you to IBM’s new web interface for viewing Call Home information. With the most recent release of the IBM Support Portal, you are now able to manage systems in a new Call Home Web Dashboard. Features of Call Home Web include automated problem reporting or missed heartbeat events, as well as a graphical interface of problem reports. All systems associated with CHWE show the last heartbeat and can easily scan for issues. You can organize systems associated with your IBM ID, as well as pair new systems to your IBM ID.
John Goodson, Electronic Support Architect, has created this 7 minute video being the first in the Call Home Web video series.
To use Call Home Web Experience to manage automated problem reporting, visit www.ibm.com/support/.
Managing your Systems in IBM Call Home Web - This video demonstrates how to add and manage Power systems, PureFlex Systems based on Power architecture, and IBM Storage Systems that provide Call Home capability. This tool does not cover System Z, System X, or BladeCenter Systems. John Goodson, Electronic Support Architect, has created this 7 minute video being the second in the Call Home Web video series.
Existing systems will already be recognized if you have added to your IBM ID to the system when you configured IBM Call Home in Electronic Service Agent (ESA) or Hardware Management Console (HMC). On this page, you can confirm system registrations for data to start being collected from your systems. You can also perform test events to ensure problem reports are correctly associated.
This video also demonstrates how to put your systems in groups with access management.
Managing users and subscriptions in IBM Call Home Web - This video demonstrates how to add and manage users and subscriptions in IBM Call Home. John Goodson, Electronic Support Architect, has created this 5_minute video being the third in the Call Home Web video series. To use Call Home Web Experience to manage your systems, visit www.ibm.com/support/ and sign in with your IBM ID. Click Call Home Web on the Support Portal homepage, under "My Support Programs", and Navigate to the "Manage my Systems" page.