AcdntlPoet 2700019V2G Visits (2355)
Get on the KCS train! We've run the numbers, reviewed the data, and found the top support documents from last month. These are the docs which were most commonly reused over the course of our TSEs assisting with calls.
With our KCS (Knowledge centered support) ideals in mind, our reuse data tells us these docs should be of great benefit to you all.... We hope highlighting this content here will help you as well, and maybe even save you some time in resolving issues or finding the right answers...
image credit: flickr user Mike Miley
kellypuffs 06000168YK Visits (2659)
Our engineers have been very busy creating new educational modules to help you be successful with your Rational products, and I am pleased to announce that several new Rational ClearQuest IEA (IBM Education Assistant) modules are now available:
Creating a test database (7.0)
What is IBM Education Assistant? IBM Education Assistant is a collection of multimedia educational modules designed to help you gain a better understanding of IBM software products and use them more effectively to meet your business requirements.
Take a tour of IBM Education Assistant
Find more great education modules here.
kellypuffs 06000168YK Visits (1791)
We have several ways to look at top support content, and we do so regularly in order to understand our business and what content "floats to the top", so to speak, and has provided the greatest value to our support engineers and to you, our clients. First, we can mine the data from February's ClearCase support calls and tell you what documents were used most frequently by our support engineers to provide you with solutions:
Perhaps you'd like to see what ClearCase content was accessed most frequently on the web, or, the content that was most highly rated by your peers? You can see both any time you like on the IBM Support Portal's Overview Top Ten Portlet:
Any way you choose to look at it, if you are a ClearCase client, I'm sure there is something here for you!
Image Credit: Some rights reserved by Stewart
kellypuffs 06000168YK Visits (1497)
Top ClearQuest support content in March:
1294762: This technote summarizes the Operating Systems, Databases, Web Browsers, Web Servers and Hosted Development Environments are supported by IBM Rational ClearQuest 7.1.x.
kellypuffs 06000168YK Visits (1763)
Want to know what Rational DOORS support documents were referenced most frequently by our support engineers in March?
1324457: How do you regain access to IBM Rational DOORS if the Administrator password has been lost?Photo credit: Some rights reserved by English106