Notes from Rational Support
Hot off the presses is the detailed version of the IBM Software E-mail Processing System (EPS) Help:
The E-mail Processing System (EPS) is a tool to allow registered users of IBM Software products to submit and track problems with IBM Software Support engineers by using plain e-mail. EPS is one of several ways you can submit and track problems with IBM Software Support. Other ways are by telephone and web. You may submit and track a problem by telephoning a contact center in your region.
And now you can easily find help in this detailed document, or even get a compact version of this document's Help information by sending an e-mail message to email@example.com with the subject line HINTS.
image credit: (cc) flickr user Jonathon Narvey
Alex Moore 1000008GXE Tags:  ibm failed connection status; rational-developer-for-sy... rational-client-support local rdz help rational 6,350 Views
Rational Developer for System z v9.0 was recently released. This release prevented users from be able to take advantage of our local help due to a known issue where the plugin "org.eclipse.jetty.webapp" is missing.
A workaround for this problem is located at the link below:
NEW OpenMic session on configuring, administering, and troubleshooting access to Rational product help
AcdntlPoet 2700019V2G Tags:  rational-client-support openmic rational-client-success rational help 5,381 Views
The IBM Rational Client Success Team is holding an Open Mic session covering access to the Rational product Help content. This session is essential to anyone in need of web based help delivery or secured environment help content delivery alike. Add this session to your calendar today so you don't miss this important topic.
Hosted and presented by:
Overview: Rational products support web-based delivery of help which provides options for delivering product help content to users. By default, users access product help content from an IBM server hosted on the internet. If internet access is not available due to security or environmental issues, Rational product users and administrators also have options to download the help for local use or set up an intranet server to host and deliver the help content. Join us to learn more about the help delivery options, how to determine the best option for your environment, and get tips on configuring, administering, and troubleshooting Rational product help content.
For more information on these and other sessions, see the Rational Support Technical Exchange Open Mics and Webcasts page.
AcdntlPoet 2700019V2G Tags:  pre-release in-progress jazz help collaboration documentation 5,118 Views
Did you know that you have the ability to review and add comments to the under-development Help documentation for the Collaborative Lifecycle Management pre-release Online Help (In progress)?
This infocenter is under-development and includes the in-progress Help documentation for Rational Quality Manager, Rational Team Concert, and Rational Requirements Composer. You can review and add comments to each topic.You can provide feedback on help content easily using the commenting pane at the bottom of each help page.
Your effort helps improve overall documentation quality. This system is closely monitored by the writers responsible for the content, so don't be surprised if you see a follow-up reply from other members of the Rational documentation team or other people on something you've posted.
Learn about commenting and provide feedback. The released version will be available on ibm.com.
There are three ways to access the Rational product help: 1) you can install it locally on your hard drive, 2) you can have your system administrator to install it on an enterprise wide server, or 3) you can configure your system to access the Rational information center on the Web.
This video from our friends at Jazz.net will tell you more.
This video won't, but it's cute. And what blog doesn't need a little more cute?