When we think of the phrase "Social Support" one of the common images is likely of "@comcastcares" and their breakthrough efforts at turning client perception from heavily negative to the positive through their twitter account and addressing client complaints. Other more broad views may simply be of companies engaging with clients in spaces like Facebook or Twitter... but that view, dear friends, misses a huge area of social support which has existed long before these new social media channels: Forums.
Without losing site of the work we do in the newer social channels, we also want to ensure you don't forget about some of the most effective community based channels out there surrounding Rational products and topics. Finding answers from previous questions, or even direct community based help with your own specific question can be a great way to leverage the collective wisdom, but even better is when you can join in the conversations and share your own expertise to help others.
IBM hosted RFE Community on developerWorks: http://www.ibm.com/developerworks/rfe/ Jazz.net Forums
boast an all new Forum with a Q&A model, voting on answers, flexible tagging, badges, and user reputation: https://jazz.net/forum
Rational tagged questions: http://stackoverflow.com/questions/tagged/rational
Global Rational User Community's
While the above are great resources for truly social support with clients and IBMers alike all participating, we also recognize that this isn't a complete list of all the forums out there. Is your favourite one missing? Let us know in the comments and we'll add it to the list! Or, do you have some other favourite method for finding answers or sharing answers which we haven't touched on? We'd love to hear about those as well!
Lastly, one more call to action on this think Friday: take some time to think about not only how you get answers to questions currently, but how you'd like to find answers in the future... direct interaction? Self help? Community driven conversation? Something else? As you think about this I promise we, in Rational Support, will be doing the same thing and working to further enhance our own support delivery as well.
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