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These customizable communications can contain important news, new or updated support content, such as publications, hints and tips, technical notes, product flashes (alerts) and downloads and drivers.
The tool allows you to customize and categorize the products you want to monitor and any of the available delivery methods to suit your support needs.
AcdntlPoet 2700019V2G Visits (853)
The holidays are nearly upon us! As we come closer to server and code freeze dates we know you want and need these downloads, so here's the most recent list of the latest and greatest downloads which have gone live from Rational Support since October 9th! These links are provided to help you find the fixes you need in order to stay up to date and successful with your Rational products. Be sure to check out the downloads tag for previous posts as well:
image credit: (c) 2012 WaywardCelt Photography
AcdntlPoet 2700019V2G Visits (796)
Fall is in full swing now and release cycles after summer mean we've seen a LOT of releases. We know you want and need these downloads, so here's the most recent list of the latest and greatest downloads which have gone live from Rational Support since July 25th! These links are provided to help you find the fixes you need in order to stay up to date and successful with your Rational products. Be sure to check out the downloads tag for previous posts as well:
image credit: (c) 2012 WaywardCelt Photography
Saurabh.Tyagi 270005CY2K Visits (1191)
IBM Online Service Request:
If you cannot solve a technical problem using the resources available from the product support Web page, you can quickly open a problem management record (PMR) to engage IBM Support.
IBM provides the Online Service Request (SR) tool to electronically submit and manage your PMRs through the Web. With EcuRep, you can attach files to the PMRs, which gives you more control over their content.
With SR, you can create new PMRs and update existing ones through the Web. If you have an active support contract for IBM Passport Advantage, you can do the following:
Obtain fixes, device drivers, software updates and more:
Obtain software and hardware/firmware downloads 24x7 for support in one location with a common interface, eliminating the need to call a Support Center representative or look across multiple support sites.
Read about fixes, install instructions and change history:
Readmes, release notes, install instructions and change history files are provided with the recommendations and downloads. You get the complete package when you are ready to download.
Access special downloads:
Same interface for special downloads or customized content. Registered clients can access custom fixes, or beta program fixes, that are not ready for wide availability; there is no longer a need for you to call into support and ask for these fixes to be shipped on media.
Interim fixes for IBM products:
Immediacy - Fixes made available for clients experiencing a particular problem, without waiting for a fix pack or release.
Understand SR and Rational best @ Client connect:
The Client Connect Program is a new Client Connect Program, which will be initiated by Rational Client Resource Center team to assist clients who are new to Rational Support self-assist tools.
Overview & Objectives:
Deliver a personalized one hour online session with demo on IBM Self-Assist web tools.
Deliver Client Connect (CC) Information Pack (PDF format - attached below)
Provide useful links to online resources through e-mail.
Help Primary Site Contact (PSC) or Primary Site Technical Contact (PSTC) of clients new to Rational Support to give a good start.
Saurabh.Tyagi 270005CY2K Visits (1222)
"Software update" redirects here...
Keep calm and install a fix pack. It includes fixing security vulnerabilities and other bugs, and improving the usability or performance.
Fix list for Rational Common Licensing: http
Fix Central allows you to search, select, order, and download fixes to your system with a choice of delivery options. Fixes provide changes to your software, Licensed Internal Code, or machine code that fix known problems, add new function, and keep your system, software, or Hardware Management Console operating efficiently.
Fix Central has been designed to make it easy to find and obtain fixes by providing multiple search and ordering options.
These include the following:
The following are common fix related terms used in Fix Central:
NOTE: Fix Central may require you to log in using your IBM Registration user ID. IBM Registration is a central location for user information used throughout IBM web sites. If you have a sign-on to IBM web sites like Alphaworks or Passport Advantage, this signon is a valid IBM Web ID and can be used to log in to Fix Central. If you are prompted to sign in with an IBM ID and you do not have one, follow the register link provided on the Fix Central Sign On page. Creating an IBM Web ID is a one time, free process.
See My IBM profile summary to learn more about IBM Registration.
Fix Central provides fixes and updates for your system's software, hardware, and operating system : http
Author: Saurabh Tyagi, co-author Kiran Byrappa