AcdntlPoet 2700019V2G Visits (3041)
First and foremost: Thank you all!
You've spoken up, told us who you are and where you find value in our social business outlets. You even gave us some actionable comments which we've taken to heart! We've collated your replies and analyzed the results....
And WHAT was it you told us? Well, for starters, you find a lot of value in this here blog. You also told us you find substantial value in our Youtube channel! Less so, and not surprisingly, you find Twitter and Facebook of lesser value. You also specifically asked for more Youtube videos, and to make them version specific. Lastly, you asked us about adding a LinkedIn channel, and pointed out MyNotifications as a great information tool as well.
To date, we've used Twitter and Facebook to signpost high value content (some of which we source directly from MyNotifications), while Youtube and the NFRS dW blog have been home for more rich content creation as well as highlighting the top bits. We'll be continuing in this fashion, but with some slight shifts in how we manage the various channels.
You may have already noticed some of the changes coming down: we'll be focusing more on blogging the really great content, and won't be tweeting/Facbooking so much of the content you can already get by setting up a MyNotifications subscription We still intend to post available releases and fixes to both Twitter and Facebook, as well a sign post some of the other bits of great content coming out of other blogs and communities, we just won't be cultivating those two channels quite as much.
Instead, we are shifting our social business focus to provide much more rich, deep, and valuable content via this blog as well as through our Youtube channel. We have a few projects up our sleeves which we are working behind the scenes to roll out in ways which will prove beneficial for you all.
As for LinkedIn, Rational Software announced our own group a few weeks back. We in Rational Support have begun playing in that space, and encourage you all to do the same. We hope to grow our individual presences there, but also intend to be more involved in the other Rational groups around the site.
Of course we wouldn't have any of this actionable information if you all hadn't provided such great feedback. Thank you, one and all, for telling us how you think we're doing! But this wasn't your last chance to leave feedback: you have opportunities every day to ping us on Twitter, Facebook, or here in the NFRS comments to let us know what you like or dislike, what you want us to change, and of course what you want us to keep doing. We can never get enough feedback! So, thank you all for helping us with our social business survey and thanks in advance for future feedback...
As Kelly would say, you all ROCK!
image credit: (cc) Some rights reserved by Flickr user Search Engine People Blog
AcdntlPoet 2700019V2G Visits (2583)
No, really, thank you! Your response to our survey request has been outstanding! We've been getting some -great- feedback via our Social Business survey; we're learning a lot, and we want to learn more!
Oh, but you say you haven't actually filled out our little 3 question survey? Well, you're in luck: you still have time to give us YOUR feedback too! It's just two quick questions to identify how you're connected to us and what value you see in our different channels, then an optional third question to provide free-text feedback if you so desire. (I'll tell you, we LOVE getting actionable comments from you!)
As Kelly noted in her post last week, it doesn't matter what WE think ... YOUR opinion is the only one that really counts!
image credit: (cc) by flickr user hugochisholm
AcdntlPoet 2700019V2G Visits (2298)
On Wednesday, we launched a short three question survey about our social business channels, which will remain open until the end of March. We'd really love it if you took a few moments to answer at least two of the questions and help us gauge our efforts. And, if you feel so inclined, there is a third free text question where you can give us your unfiltered thoughts and suggestions.
We really do value any and all feedback. This is another chance to really help drive our success in this space by ensuring YOU get value out of it. But without feedback, we have no way to tell if you are indeed seeing value, or which bits of content are providing you with the most value.
The link above will take you to the survey as hosted by SurveyMonkey... of course if you came to this blog directly, you've already seen the pop-up version of the survey (if it wasn't blocked by your browser settings). We'll also be Tweeting and Facebooking about the survey over the remainder of the month as well... so, as the political joke goes: Vote early, Vote often! And thank you for your support
image credit: Some rights reserved by John Morton
kellypuffs 06000168YK Visits (1982)
I know you've heard it before ... but we DO rely on your feedback to make our content the very best it can be. We'd love it if every time you found a document, it helped you be successful. If not, we'd love to know how we can improve it so it does.
Please consider this yet another plea for your feedback on our technical support content. Thanks in advance!
And more changes are coming - stay tuned!
AcdntlPoet 2700019V2G Visits (2285)
Yes, we've been doing this all for a bit now, but we'd still love to hear your feedback about how we're doing, and what improvements you may like! Our short nine question survey will only be available for a few more days (until June 22nd). The survey shouldn't take more than 5-10 minutes of time to complete. This is a chance for you to help drive the future of Rational Support's social media initiatives; to have a voice about what changes we could make to help YOU realize even more benefit from our social media channels! Of course we are always open to comments here and in our other channels as well
As you likely have read previously, we launched the Notes from Rational Support developerWorks blog in January of last year, our Twitter @RationalSupport presence in April, Facebook in November, and YouTube in December, with no other agenda than to share knowledge with you, to help you be successful with Rational products. Through these channels we share new and popular technotes, download documents, IBM Education Assistant modules, information regarding our electronic support tools and programs, pertinent developerWorks and jazz.net articles, how-to videos, webcast/open mic invites, and even interviews with some of the many interesting people that make up our Rational Client Support teams. And we'd love your feedback on how we are doing when it comes to providing you with the information you need and want!
So hurry, the survey will be closing soon! If you haven't yet, you can still enter your responses here: http://ow.ly/1R9G7