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To this end, you should see a pop-up survey when navigating to this blog which will enable you to fill out the short 6 question survey without leaving the page. This pop-up will only appear until you've taken the survey once. After that, you won't be bothered with it again. If the pop-up doesn't display you may access it directly her
We run these surveys twice yearly in an effort to gauge our successes and failures beyond simple metrics like clicks and visits. This particular survey will remain available for the month of December, closing on the 31st at 11:45pm PST. We hope you will take a moment and provide your input on our efforts.
We recognize the importance and value of your direct input, and are committed to making changes based upon what you tell us. In this world of information overload demanding returns on your investment of time, we want to make sure you are seeing the best ROI possible by following us. But, for Kelly, Matt, and Jason to make any changes here, we need to hear from YOU! After all, there's no technology in the world more valuable than direct client feed
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We always listen to feedback for a wide variety of our content. You might be familiar with the feedback form we provide on the bottom of our technotes. One of the fields lets us know if the content helped you achieve your goal:
We would like to know the same for our YouTube videos on the IBMRationalSupport channel! We now include a reminder in our videos that you can use the Like or Dislike buttons:
Did the video help? Click Like! Did it fall short of helping you? The Dislike button is there, too. Of course, there is also the comment section for each video that you can use for detailed responses. Know that unlike technote feedback, YouTube comments are not anonymous.
Keep the other buttons in mind, too. You can create your own playlists and add our videos using the Add to button. You can also use the Share button to share the videos through embedding, email, or social networking channels. We would love for you to spread the word!
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Over on the jazz.net blog, the Rational User Experience & Design team is undertaking a study to better understand the users of our offerings and solutions. The study involves interviewing a sample of Rational users to elicit their roles, goals, job responsibilities, usage patterns, and skills. If this sounds like something in which you are interested in participating, head over to the jazz.net blog post for a bit more information and a link to the online form to submit your application.
If this sounds like something in which you are interested in participating, head over to the jazz.net blog post for a bit more information and a link to the online form to submit your application.
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We've often said that "knowledge shared is knowledge gained", and have implemented that concept within our content creation processes utilizing the Knowledge Centered Support ideaologies. Well, we have also implemented that same concept externally in our content by providing a direct method for you to share your knowledge as it specifically relates to the content you have found!
Here's a quick video which demonstrates not only how you can help improve content, but how we take your comments and act upon them:
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IBM has significantly updated the IBM Service Request application this week, with improvements to make this worldwide, consolidated system for submitting technical support requests for all IBM software products even more efficient and useful for our clients. Some changes are refinements our clients have requested, others are new features to improve the efficiency and speed with which IBM resolves support requests.
Check out the complete details at the IBM Electronic Support Blog.