We have several ways to look at top support content, and we do so regularly in order to understand our business and what content "floats to the top", so to speak, and has provided the greatest value to our support engineers and to you, our clients.
First, we can mine the data from February's ClearCase support calls and tell you what documents were used most frequently by our support engineers to provide you with solutions:
1131335: How can you collect IBM Rational ClearCase logs and diagnostic data on Microsoft Windows to assist IBM Rational Client Support?
1208895: Is there a way to collect IBM Rational ClearCase logs and diagnostic data on Linux, AIX, HP-UX and Solaris to assist Technical Support?
1224586: This document explains which versions of Eclipse™ are compatible for use with IBM® Rational® ClearCase® Remote Client (CCRC), both the plug-in version and the rich client platform (RCP) for Microsoft® Windows®, Linux® and UNIX®.
1239315: This document serves to supplement the Installation and Upgrade Guide by summarizing the system requirements for IBM® Rational® ClearCase®, ClearCase MultiSite®, ClearCase LT® version 7.0.x.x on Microsoft® Windows®, UNIX® and Linux®.
1143292: What are the recommended permissions and access requirements for IBM® Rational® ClearCase® users and groups in a Microsoft® Windows® environment?
1179647: How can I completely remove the IBM® Rational® ClearCase® product from a Microsoft® Windows® host, including directory trees and registry entries?
1404683: Does IBM Rational ClearCase support the Microsoft Windows 7 operating system?
1117638: Is IBM® Rational® ClearCase® supported for use through a firewall, can it be configured to use the ClearCase MultiSite® variables, CLEARCASE_MIN_PORT and CLEARCASE_MAX_PORT, and what is the expected behavior when a desktop firewall is configured in the environment?
1146614: This technote explains why canceling an IBM® Rational® ClearCase® UCM rebase operation fails with the error, cleartool: Error: Rebase in progress on stream "Development_Stream" using view "Shared_Dev_View" does not match the view specified, and provides a solution to resolve the problem.
1399262: Is User Account Control (UAC) supported for use with IBM Rational ClearCase on Windows?
7014067: This document provides you with information about supported file systems, operating system patches, and supported layered software, as well as additional disk space requirements for platforms supported by IBM Rational ClearCase and ClearCase MultiSite (CC) 7.1.x.
Perhaps you'd like to see what ClearCase content was accessed most frequently on the web, or, the content that was most highly rated by your peers? You can see both any time you like on the IBM Support Portal
's Overview Top Ten Portlet:
Any way you choose to look at it, if you are a ClearCase client, I'm sure there is something here for you!
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