Putting the 'e' in IBM eSupport... that 'e' would be for "easy" in this case. This video demonstrates how to work with your product list in the IBM Support Portal. Watch below to learn how to set your product lists to make the IBM Support Portal cater to you!
And don't forget tomorrow's webcast w/ Grady Booch: Insider's guide (and discount for attendees) to IBM Innovate: http://bit.ly/mOib4Z
(05/05/2011 at 11:00am EDT)
Notes from Rational Support
Matching: esupport X
AcdntlPoet 2700019V2G Tags:  video portal product-list electronic-support esupport youtube 4,828 Views
AcdntlPoet 2700019V2G Tags:  multimedia tricks esupport support-portal youtube tips 5,278 Views
Have you been putting off using the IBM Support Portal to find that critical piece of information to help you through an issue just because you thought it was too tough to navigate? Well now you don't have an excuse as we show you how simple IBM Support Portal really is!
This video demonstrates the 3-step quick start process for getting started using the IBM Support Portal for your on-line technical support needs:
Dying for even MORE information on IBM Support Portal and other IBM eSupport tools or tips/tricks? Have no fear! Check out the other 31 videos on the IBMElectronicSupport Youtube channel here!
kellypuffs 06000168YK Tags:  youtube support-portal product esupport supportportal 5,074 Views
This video from our friends at IBM Electronic Support demonstrates some of the more complex manipulations of working with your product list in the IBM Support Portal.
ASP Announces "Best Web Support" Winners for 2010 .... And IBM Support Portal Made The List!
Earlier this year IBM was nominated for the Association of Support Professionals annual "Ten Best Web Support Sites" award.
And the outstanding news is that we won!
Of course this all came about from concerted efforts across some major disciplines within IBM including our Support Portal Adoption team, as well as our entire support staff's driven work towards adopting a Knowledge Centered Support (KCS) model for ensuring high levels of content relevancy within our knowledge base. Teamwork is the name of the game here, and ASP has identified us at succeeding in working together to make our clients' lives easier when it comes to solving issues!
This is a coveted award in the web support industry and a very, very hard to get accolade- not only is this a major win for our Technical Support staff and Support Portal teams, but is A MAJOR WIN FOR IBM across the board!
So, take a gander at the ASP announcement here and join us in giving all the teams who have worked so hard on the IBM Support Portal to make it what it is today a hearty congratulations and job-well-done!