developerWorks has been recognized by Forrester in the Business-To-Business (B2B) - "Supporting" category as an outstanding example among nearly 130 entrants... as the best use of B2B support.
Having a user community skilled on IBM products and open standards technologies who can quickly and easily find answers to their questions using social media oriented search tools is critical to IBM success. developerWorks supports IT professionals to become skilled on critical technologies so they can help their organizations make informed software choices and build a preference for IBM in the process. Our site also connects this community, making it easy to help each other solve problems without contacting IBM support. The net result of the program is over $100M in annual saving
And congratulations to Sir Bob Leah & all our friends at developerWorks!