Rajeshavanthi 2700022MCX Visits (3043)
From a product perspective, whenever you encounter a peculiar error or behavior it becomes difficult to think of a starting point that could help you drive towards understanding the cause. Such scenarios demand more information and to have a keen look into the log files generated by the respective application. Such logs as meant to accumulate the granular information based on the configuration or settings imposed while working on a asset under test.
The intention of designing this utility is that it would help avoiding the initial 3 - 4 interactions required by the Technical Support Engineer to collect basic system and log information. Thus reducing the resolution time cycle of the Problem Management Record.
For more information on how to execute this data collection utility, you may refer the following link:
dmmckinn 1200006SCS Visits (2353)
Are you looking for help identifying what data you need to collect when troubleshooting issues with your Rati