From a product perspective, whenever you encounter a peculiar error or behavior it becomes difficult to think of a starting point that could help you drive towards understanding the cause. Such scenarios demand more information and to have a keen look into the log files generated by the respective application. Such logs as meant to accumulate the granular information based on the configuration or settings imposed while working on a asset under test.
In-line to this from troubleshooting point of view, the initial gathering of data such as logs, product versions and system data plays an important role in investigating the problem reported. A new step towards designing a data collection executable which will help you to retrieve the following information and provide it to IBM support for investigation was put into practice successfully when we released the Data Log Collection Utility last week.
Following are a few data points that this .exe file gathers:
- Vital Rational Performance Tester logs
- Information about the Product Version installed.
Platform System Environment Details
The intention of designing this utility is that it would help avoiding the initial 3 - 4 interactions required by the Technical Support Engineer to collect basic system and log information. Thus reducing the resolution time cycle of the Problem Management Record.
For more information on how to execute this data collection utility, you may refer the following link: