Post upgrade of your CLM application you may come across the below error while trying to access any Project Areas in Rational Quality Manager.
The error occurs when QM is not deployed correctly which could be the result of an incomplete / improper upgrade process and when WebSphere cache was not cleaned prior to deploying 5.0.2 war file.
Checking the logs reveals the below error:
2015-07-14 11:16:53,549 [ WebContainer : 2] WARN ComponentVersionMismatch - CRJAZ1041I The component is installed in the database but is not present in the server: com.ibm.rqm.reporting
2015-07-14 11:16:55,077 [ WebContainer : 2] ERROR ompatibility.internal.JtsConfigurationStateService - CRJAZ2679E The JTS version could not be determined because the JTS rootservices document at "https://<FQDN>/jts/rootservices" could not be fetched or does not have an about services URI.
You may follow the below steps to redeploy QM:
1. Undeploy QM.war
2. Clean the WebSphere Cache by following these steps:
a) Stop the WebSphere service
b) Delete the files from the below locations:
3. Re-deploy QM.war
4. Redo the group mapping in WebSphere by following the below steps:
Map security roles to a user or repository group:
a) Go to Applications > Application Types > WebSphere enterprise applications.
b) Click the jts_war application, and open it for editing.
c) In the Detail properties section, click Security role to user/group mapping.
d) Select a specific repository group, such as JazzAdmins or JazzUsers, and click Map groups. These repository groups are associated with every Jazz implementation and must be mapped to a particular group that contains the authorized users. If you are using LDAP, these groups must be set up on the LDAP server prior to completing this mapping. If you are mapping these repository groups to individual users, select the repository group and click Map Users.
e) Enter a search string to return your group names from the LDAP server. Click Search to run the query.
f) From the list of available groups that is returned, select the particular group and move it to the Selected column.
g) Click OK to map the LDAP groups to the Jazz repository groups.
h) Map the appropriate LDAP group for all Jazz repository groups: