kellypuffs 06000168YK Visits (1944)
Top ClearCase support content in April:
1208895: Is there a way to collect IBM Rational ClearCase logs and diagnostic data on Linux, AIX, HP-UX and Solaris to assist Technical Support?
mquimby 060001FAVB Visits (2498)
YouTube page of the video for more information and a link.)
Be sure to subscribe to the IBM Rational Support YouTube channel to stay updated on new videos from us and our Rational colleagues on other YouTube channels.
kellypuffs 06000168YK Visits (1848)
Have you been following our 2011 Jazz Open Mic Series? We've got a few under our belt now and the response has been enthusiastic.
Tomorrow's Jazz Open Mic is on the ClearCase Synchronizer, with Masa Koinuma, software developer: Rational Software Configuration Management.
To check out all upcoming open mics, please visit our Rational Support Technical Exchange Open Mics & Webcasts document.
Hope to see you there!
Image credit: Some rights reserved by p_a_h
kellypuffs 06000168YK Visits (2132)
We have several ways to look at top support content, and we do so regularly in order to understand our business and what content "floats to the top", so to speak, and has provided the greatest value to our support engineers and to you, our clients. First, we can mine the data from February's ClearCase support calls and tell you what documents were used most frequently by our support engineers to provide you with solutions:
Perhaps you'd like to see what ClearCase content was accessed most frequently on the web, or, the content that was most highly rated by your peers? You can see both any time you like on the IBM Support Portal's Overview Top Ten Portlet:
Any way you choose to look at it, if you are a ClearCase client, I'm sure there is something here for you!
Image Credit: Some rights reserved by Stewart
kellypuffs 06000168YK Visits (2410)
Wanted to make you aware that the next phase of the 5 star rating/tagging pilot is now live, with a new Highest Rated section now available in the Overview Top Ten portlet of the IBM Support Portal.
Currently 5 star ratings are being piloted in Rational ClearCase and DOORS products. We will be adding more products to the pilot in the coming months.