Title: CM Server and CCRC Backup and Restoration Guidelines
Abstract: This document serves as a guide for customers who wish to plan for the
backup of IBM Rational Change Management Server (CM Server) and IBM
Rational ClearCase Remote Client (CCRC) and the restoration of files. Released: November 23rd, 2010 Author: Fred Bickford
In this webcast you will learn how to optimize your software development
infrastructure by using NetApp for your Rational ClearCase and Rational
Team Concert environments. We will share with you the results of our
joint performance testing with IBM Rational, briefing you on:
Clearcase Updates: Deduplication results for Clearcase and Clearcase testing in the cloud on NetApp Storage;
Performance of RTC across NetApp's storage protocols in standard and cloud environments;
Backup and recovery of Rational Team Concert using NetApp's
SnapManager and SnapCreator solutions to reduce backup window and
Disaster Recovery of RTC using NetApp's Snapmirror;
How NetApp's Deduplication enhances storage utilization for RTC repositories and RTC virtual images in a cloud;
How NetApp's FlexClone has improved testing efficiency;
Best practices guidelines for RTC on NetApp shared storage infrastructure.
Srinivas Kodiyalam, Sr. Business Development Manager, NetApp Agnes Jacob, Product & Partner Engineer, NetApp Paul Weiss, Sr. Manager, IBM Rational Timothy Lee, Cloud Engineer, IBM Rational
Can't make the webcast at this time? Register for the event to
receive a notification when the replay becomes available. Sign up TODAY!
This YouTube video explains why the permissions on a IBM Rational ClearCase VOB
may be broken following a move of the VOB storage directory. It will
step you through examples of running the fix_prot command to fix the
permissions on the VOB storage directory. Many thanks to Leigh Haith!
In case you haven't been following the news over on Twitter (@RationalSupport), I wanted to share the news here as well.
Happy to announce that ClearCase 7.1.2 is now available for download ... and support for Ubuntu 8.0.4 LTS Desktop and Ubuntu 8.0.4 LTS Server have been added for the native ClearCase 7.1.2 client. This expands the scope of the previous support which only included IBM
Rational ClearCase Remote Client (CCRC) 7.1 as a plug-in to Eclipse.
Refer to the following technotes for further details regarding supported version requirements:
Please see below for an important announcement for our ClearCase and ClearQuest clients:
We are pleased you chose IBM to provide high-quality solutions for your business and information systems needs. As part of IBM's ongoing efforts to improve the service we provide, and in response to client feedback, Rational is making a series of changes to enhance its delivery of technical support. Outlined below, you will find details about these upcoming changes. We thank you for using IBM and look forward to continuing to provide you with the world-class technical support you have come to expect from our team.
Currently, when calling for technical support on several Rational products, U.S. and Canadian Passport Advantage (PA) customers experience live call transfers to our technical support teams. With the remaining products, PA customers experience our call-back mode of support. This provides an inconsistent support experience, prevents us from routing the call to the appropriately skilled technical support engineer, and live call transfers often result in extended wait times that impact our clients’ ability to focus on other important business matters.
Based on feedback received from IBM clients, and after evaluating alternative support delivery models, we will be changing the model by which we handle the initial receipt of support calls for the Rational ClearCase and ClearQuest product lines.
Effective September 8, 2010 , all Passport Advantage remote technical software support for the Rational ClearCase and ClearQuest product families will be provided exclusively in call-back mode. You can expect a more consistent support experience, improved skill-based routing, and will gain flexibility in managing your time when interacting with our support team.
You will still be able to open support requests electronically via our Web-based Service Request (SR) tool . This option allows you to provide very detailed information about your issue and environment with the same response times you will experience via the call-back model above.
Additionally, our customers tell us that increased access to information and the ability to be self-sufficient in finding the solutions they need when they need them is critical to effectively managing their software implementations. The award-winning IBM Support Portal allows you to streamline it to meet your specific product information needs and ensures the resources you require are always at your fingertips. If you haven’t visited the Support area of our website recently, we invite you to take a fresh look at the IBM Support Portal.
All of us in the Rational Client Support organization look forward to assisting with your software support needs. We are here to help you achieve maximum benefit from your investment in IBM software and support services.
FAQ Question As a Passport Advantage Customer in the U.S. or Canada, how will my support experience change when I need assistance with a ClearCase or ClearQuest issue?
Answer Currently, when PA customers phone Rational support in the U.S. and Canada, their call is answered by a representative at one of the IBM Call Center teams. This representative :
1. Greets the customer and asks for their IBM Customer Number (ICN) 2. Checks the customer has a valid contract entitling them to support 3. Notes a brief description of the problem and opens a PMR (Problem Management Record)
The Call Center representative then either transfers the phone call directly to the appropriate technical team's phone line or tells the customer to expect a call back from a technical support engineer. The live transfer or call-back is determined by the product requiring support (currently some product lines support live call while others function solely via the call-back model) On September 8, 2010, the following will change. After a PA customer’s PMR is created for the ClearCase and ClearQuest product lines, the Call Center representative will let the customer know that a technical support engineer will call them back within two business hours based on the customer’s local time zone. There will be no live call transfers for these products for PA customers.
Question Is there any change to the electronic support provided by Rational Client Support?
Answer The SR (Service Request) tool and process our customers use when they wish to submit problems over the support web site remains unchanged. Our clients can expect the same response times as those experienced via our call-back model.
Couldn't attend the 5/26 GRUG Webcast: "Rational ClearCase and ClearQuest 20/10: The anniversary celebration begins"? We wanted to let you know that the replay is still available!
Rational ClearCase and ClearQuest 20/10: The anniversary celebration begins! Wednesday, May 26, 2010 Description: Join Peter Hack, Daniel Diebolt and Sreenivasan Rajagopal as they take you on a journey through time. We'll start our journey in 1990, when ClearCase was first released by Atria Software. We'll then fast forward 8 years, when Rational Software released ClearQuest, followed one year later by Unified Change Management. Then as our users helped us grow through the 2000s we made many significant enhancements to ClearCase and ClearQuest including the ClearCase Remote Client, improvements to Multisite and the ClearQuest Web Client. And while it's nostalgic to explore the past, we'll also take a peek at where ClearCase and ClearQuest are today and more importantly what the future holds for these market leading products. Speakers: Peter Hack, Daniel Diebolt and Sreenivasan Rajagopal
Historically, when you think about support content, you think tech notes and tech docs.
But support provides other content to help you be successful with our Rational products, like IBM Education Assistant modules - multimedia educational modules designed to help you gain a better understanding of IBM software products and use them more effectively to meet your business needs.
The Top Ten Rational IEA modules for June:
Rational Functional Tester, v6.1, Scripting, Tips and Tricks
Rational Diagnostic Tool for Eclipse, v1, Using RDTE, Intro to OSGi technology
Rational Functional Tester, v6.1, Scripting, Data Driven Tests