Memo to IBM Rational Clients about upcoming changes to our remote Technical Software Support: Currently, when calling for technical support on a limited set of Rational products, U.S. and Canadian clients experience live call transfers to our technical support teams. Effective January 12, 2011, remote technical software support for all IBM Rational products for these clients will be provided exclusively in call-back mode. You can expect a more consistent support experience, improved skill-based routing, and will gain flexibility in... [More]

Etiquetas:  call-back rational support telelogic change