Memo to IBM Rational Clients about upcoming changes to our remote Technical Software Support: Currently, when calling for technical support on a limited set of
Rational products, U.S. and Canadian clients experience live call
transfers to our technical support teams. Effective January 12, 2011, remote technical software support
for all IBM Rational products for these clients will be provided exclusively in
call-back mode. You can expect a more consistent support experience,
improved skill-based routing, and will gain flexibility in...
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Etiquetas: 
call-back
rational
support
telelogic
change