How did the IBM Software Accelerated Value Program help a Financial Services Company save big bucks?   Financial Services Company (FSC) is one of the world’s largest banks with worldwide operations serving more than 75M customers.   They’ve made a significant investment in IBM Rational’s software development solutions, including Rational TeamConcert (RTC), RequirementsComposer (RRC) and BuildForge (BF) and planned to deploy these tools to >15,000 users.   Though these investments were made to increase global... [More]

Etiquetas:  ww success-story clm na rtc lifecycle-management rational-customer-result avp agile adoption-framework devops rational-client-support iot bf

If you’re a developer in a shop that uses Rational ClearCase and Unified Change Management (CC UCM), you understand why our source code management solution is needed to manage your build dependencies and complex components.   As your environment grows with thousands of dependencies, performance in your environment is critical.   This is one of the many reasons why customers engage the IBM Rational Accelerated Value Team. In these complex customer environments, speedy execution can fall victim to many things, including... [More]

Etiquetas:  rational-customer-result cc rational telecom rational-client-support na-iot rational-client-success success-story ucm continuous-engineering ww avp-express avp

  WHAT COMPELS AN IBM PARTNER TO PUT SUCH A MAGNITUDE OF TRUST IN IBM RATIONAL AVP? IBM has very complex relationships with many of the world’s largest companies.  We’re competitors, joint venture partners, OEM buddies and collaborators.  We each fiercely guard any competitive edge and use it to relentlessly hammer each other.  All is fair in love, war and the technology business.  One of IBM’s largest competitors is also one of IBM's most important business partners for software and systems. This... [More]

Etiquetas:  agile na-iot success-story clm adoption-framework rational-client-success avp devops lifecycle-management rational rational-customer-result rational-client-support ww

In this season of The Newsroom a USB drive retrieved from a toilet tank (really?!) is used by an investigative journalist to download thousands of stolen confidential documents to a single air gapped computer.  The illicit information blooms across the screen and the leaked documents reveal espionage. In the real world, privacy and security are top priorities for Defense Company (DC).  To maintain different levels of program security Defense Company operates more than 300 distinct, secure, isolated development environments. ... [More]

Etiquetas:  rational-client-success na-iot continuous-engineering rational-customer-result avp success-story devops rational-client-support ww aerospace-and-defense rational rtc urbancode-deploy

Company Background Credit Union is an IBM Software Accelerated Value Program (AVP) client and has AVP coverage for multiple brands and products - Rational, ECM, WebSphere, and ESS AVP teams work together and share expertise to help ensure Credit Union has seamless integration between products and tools, and that the client is gaining optimal value from their software investment. Rational AVP Assisted Focus Areas and Achievements Deploying of WebSphere products (WPS, BPM, WS) - starting with WAS 8.5.5+ using Build Forge (BF) and Rational... [More]

Etiquetas:  avp devops rational rational-customer-result rational-client-support adoption-framework raf banking rational-client-success

Rational AVP teaming and situation analysis qualities rescues financial services company’s implementation A specialized financial services company has invested in and deployed many IBM Rational software products in their environment, and in order to gain optimum value from their investment, has formed a trusting long-term partnership with the Rational Software Accelerated Value Program (AVP). AVP is an IBM Rational Software Service that delivers crucial cost-saving benefits to customers, and recently AVP played a critical... [More]

Etiquetas:  rational-integration-test... rational-client-success avp rational-client-support rational-customer-result rational

An AVP customer’s Rational Software migration program is seriously threatened until Rational Accelerated Value steps in to turn it around! The Challenge: IBM Rational Requirements Composer (RRC) is mission critical for this mobile device company, but repeated Jazz Team Server (JTS) crashes jeopardized product reputation to the point that frustrated users were ready to throw out the tool. IBM Collaborative Lifecycle Management (CLM) is this company’s central CLM offering, serving thousands of R&D users, from Asia to the US. This... [More]

Etiquetas:  rational-requirements-com... rrc clm avp rational rational-requisite-pro rational-client-support rational-client-success

The Tip of the Iceberg Growing complexity in a heterogeneous environment is todays IT challenge, but there is nothing new about that! Maintaining a high availability of the IT-infrastructure often comes down to reactively fixing technical issues, involving many different parties and is an important responsibility of the organization’s IT-support team. However, these types of activities are just the tip of the iceberg. In order to maintain a high level of availability, the risk of having longer than expected downtime and loss of... [More]

Etiquetas:  rational program avp complex value accelerated rational-client-support iceberg

  Flip or Flop, Rehab Addict, Renovation Raiders rest my brain after a long day. When they find an intriguing listing these investors look at the neighborhood comps, zoom to the property and poke around the perimeter attempting to peer into filthy windows. They examine refuse piles as if on an archeological dig, try to gauge the viability of the roof and foundation and then bolt back to their cars. Speeding to the courthouse steps they formulate a bidding strategy and make some wild estimates as to potential return on investment. With a... [More]

Etiquetas:  avp rational rational-client-support avp-express

  84% of us check our Smartphones as soon as we wake up. Guilty. Research shows that most of us who use social media for customer service expect a very quick response. Guilty again; but that’s actually my expectation for every customer service interaction. And I expect it to be personal and meaningful. I hate unproductive wait time. Are my standards too high? Down time has become more critical in a Bring Your Own Device world hooked on 24X7 access and response. Grabbing a cup of coffee is often my answer, but when thousands of users... [More]

Etiquetas:  rational avp ibm-accelerated-value rational-client-support

  Relationships of trust and understanding within your own business are crucial to every success. You may have relationships with key players from your in-house departments who play a part in the full cycle of your service delivery or product offering. Maybe your business relies on external suppliers to advise you of product choices, changes with demand, or best route to market. Your IBM software investment is no different! In fact, as a foundation to your business processes and the interface to your customers, it could be the most... [More]

Etiquetas:  rational-client-support rational avp avl

Check out this new CLM whitepaper from Rational Client Support's AVP team member Dayal Sachdev! Dayal knows that clients today face challenges scaling Jazz environments appropriately and maintaining them, and has written this whitepaper that describes one approach to monitoring a server layer and captures those results for analysis using Resource Monitoring with IBM Rational Performance Tester. The target audience is administrators whom are in charge of hosting and maintaining Jazz CLM tools today while having a moderate... [More]

Etiquetas:  rational-performance-test... rational jazz rational-client-support clm avp whitepaper websphere

  Did you miss any of the blogging action from Innovate?  Well, we have you covered! We have everything covered that our leadership team and social experts posted - from VoiCE, to DevOps, to Keynotes, to ISDZ.   Don't forget to check out the pictures we captured on the IBM RCS Flickr pool !     VP & Leadership Blogs   Date Topic / Link Author 6-Jun Hearing from Our Clients - Rational Board of Advisors Jin Zhang 5-Jun... [More]

Etiquetas:  blogging leadership isdz rational-client-support rational ibmrcs ibminnovate avp rational-client-success keynotes devops innovate2013 voice blogs innovate

     In the current economy resource contention is fierce and CXOs press for more relevant ROI when making spending decisions.  Sometimes meaningful, quantitative ROI can be difficult to determine and other times it’s pretty straight forward.  Data analysis shows that IBM customers with at least a 50% full time equivalent Accelerated Value Program Leader working as a trusted advisor to their development teams enjoy greater adoption and more robust usage of their Rational software.  Customers who invest... [More]

Etiquetas:  avp-express rational rational-client-support ibminnovate avp