It has been four weeks since four of us (Kelly Smith, Jason O'Donnell, Matthew Quimby, Jamel Touati) from IBM Rational Customer Support organization embarked on the Amazing E-mail-Less Man adventure following on the footsteps of Luis Suarez to Work Outside The Inbox (WOTI).
So far we've covered the first three steps of the WOTI process:
- Step 1 - Stop Replying to E-mail
- Step 2 - Group Conversations and Identify Use Cases
- Step 3 - Move Conversations to the Right Home
The fourth (and last but not least) step in the WOTI process is: Step 4 - Record Progress, Set an Example and Act as a Change Agent in the organization. It might not sound that exciting, but we're confident the results will eventually be thrilling!
We've recorded our progress on a weekly basis since we started, tracking our Inbox and Outbox.
The WOTI program began in the middle of week 1 on Wednesday, February 1st (see Fig 1). In Fig 2, the data for week 1 is extrapolated and adjusted to estimate the numbers of e-mails for the missing two days to build a full week. Note that the left side access are the team totals for our inboxes, while the right side axis is our team totals for our outboxes:
We are already seeing some encouraging results!
We are moving in the right direction with lower incoming and outgoing e-mail although we are not yet ready to scream victory ... We are going through a learning process as we continue to educate people on the value of WOTI. This requires passion, persistence and patience! (It took Luis Suarez time before he moved to the Canary Islands! Where would you be if your Inbox were empty?)
We strive to set ourselves as examples, but still act in our own way as change agents in this effort. We exchange our experiences, brainstorm and share knowledge on a weekly basis about what worked for each of us.
Leading organizational change with a great idea like WOTI requires a fundamental belief that there are long term values for ourselves and the overall organization and it is very rewarding to see everyday new adopters of the WOTI way of doing business! We hope that you are also on your way with your own WOTI initiative in your organization, and we'll be very happy to hear about your progress and look forward to learning from each other.
In the meantime, recording is in progress and we'll continue to update you with our findings and experiences in future blogs ...