[What's your take?] What tip or trick would you like to share with the class?
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This week, we asked Rational Support IBMers what tip or trick they'd like to share... below you'll find some great advice about global collaboration, using Lotus Notes and associate applications more effectively, and information on making Support Portal more effective for YOU!
First up is Wendy Page, an RCS Software Advisory Team manager, with some recommendations for collaborating with global teams. Wendy notes:
"When working with remote colleagues, especially in foreign labs, I take a couple of minutes to ask them about something in their locale before beginning a work conversation.
For instance, when I next talk to my CDL development team, I will ask them about their New Year's Holiday, whether they traveled to see family, what traditions they cele
Paula Cox, a Rational Client Programs manager, has some great tips for using tables in Lotus Notes:
In Lotus Notes (perhaps we can have a thread on JUST Notes tips)...two things have made everything easier.
Debra Johnson, another Rational Client Programs manager, has even more advice surrounding Lotus Notes:
One of the things in Lotus Notes Teamrooms, email, databases etc., that Paula Cox (thanks Paula- she is our Lotus Notes guru) taught our team was to use the 'shift' plus the 'minus' key to minimize the open documents. This helps if you need to find a category or event from the list. To use this function, click in the results, then press the 'shift' and 'minus' keys; it will collapse everything in that window to the highest level.
Lastly, our eSupport guru Pat O'Connor gives us some simple but highly effective tips on using the Support Portal:
For the IBM Support Portal:
So, there you have some great tips and tricks from the people who work with these tools, sites, and distributed teams every day... do YOU have any tips to share? Anything that you find makes your life a little easier or efficient? Work related or otherwise, we're all ears and eager to learn new ways to improve!
image credit: (cc) the incomparable flickr user AndyP UK