You asked for it, and here it is... more great info on our Service Request processes and how to subscribe to MyNotifications:
IBM Service Request streamlined problem submission process:
This video demonstrates how to use IBM Service Request (or SR) to open a problem online with IBM Support. Access SR through the IBM Support Portal at: http://ibm.co/IBMPortalYouTube
If you are not a registered SR user, first complete the tasks described in the quick start guide: http://www.ibm.com/software/support/servicerequest/quick_start.html
How to Subscribe to My Notifications
This video demonstrates how to subscribe to receive proactive notifications about new and updated technical support content available for your IBM products. Access My Notifications through the IBM Support Portal at: http://ibm.co/IBMPortalYouTube
Of course we'll continue pushing out great how-tos and process information on all of our programs and tools as they are produced and available, many of which have been created based on your direct feedback!