2012 - Customer Education - Getting Effective Support - How to use customer support effectively. Tuesday, June 19, 2012 12:00 PM - 1:00 PM EDT
Abstract: Be successful faster with IBM software investment by learning the best practices for utilizing the power of IBMs global support organization. Patrick will discuss and demo the best ways to work with the online tools, obtain fixes, manage licenses, and engage IBMs support engineers. This session is not only for new IBM clients. So much has changed in the past 12 months regarding IBMs support processes and online tools that this session is really a must-see for all IBM customers large and small.