The Tip of the Iceberg
Growing complexity in a heterogeneous environment is todays IT challenge, but there is nothing new about that! Maintaining a high availability of the IT-infrastructure often comes down to reactively fixing technical issues, involving many different parties and is an important responsibility of the organization’s IT-support team. However, these types of activities are just the tip of the iceberg. In order to maintain a high level of availability, the risk of having longer than expected downtime and loss of productivity is high when we turn to reactive support only. There is a lot more that organizations implement to reduce these risks.
For this, predictability is critical and by proactively avoiding risks, IT-support teams are much more capable of providing a robust environment to their users. Providing proactive support starts with planning initiatives and aligning any support related activities such as analyzing the impact of upgrades and migrations and coordinating knowledge transfer. To achieve this it is essential to have direct access to a large network of expertise and to bring teams and knowledge together. This allows for the successful setting of the right priorities and getting the right attention, which must be a collaborative effort of the organization and its suppliers.
The Rational Accelerated Value Program is designed to provide Essential Lifecycle Services that enhance and improve your productivity over the full range of the solution lifecycle. Don’t settle for the Tip of the Iceberg!
Please visit the Accelerated Value Website for more information: http://www.ibm.com/software/rational/support/tsas/