I started working as a Technical Support Engineer, initially on Telelogic Synergy/Change products, later on IBM Rational ClearCase for the past couple of years, and lately with IBM Rational CLM (Collaborative Lifecycle Management) solutions.
Unlike with Telelogic Synergy or IBM Rational ClearCase, issues with CLM are so diverse, with less repetition of similar questions or difficulties. Here is one of the many interesting issues with CLM that I happened to work on.
Rational Team Concert (RTC) 22.214.171.124 server running on JFS 126.96.36.199 on server machine 'A'.
Rational Quality Manager (RQM) / Rational Requirements Composer (RRC) 188.8.131.52 running on JTS 184.108.40.206 on server machine 'B'.
Each having their own database servers, running on their respective server machines.
The client was looking to integrate RTC 220.127.116.11 with RQM 18.104.22.168 so that users can raise defects from RQM 22.214.171.124, which in turn is a Work Item in RTC 126.96.36.199. So they tried to establish friend relationship at RQM 188.8.131.52 server but were unable to establish communication as outlined in this help topic:
They were able to successfully register RQM 184.108.40.206 application on the RTC 220.127.116.11 server, however, trying to register RTC 18.104.22.168 on RQM 22.214.171.124 server failed with the following error:
CRJAZ2082E : An error occurred while attempting to access the Application
About service listed in the Discovery document for this application.
Please ensure that the application has been installed and provisioned correctly.
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