I started working as a Technical Support Engineer, initially on Telelogic Synergy/Change products, later on IBM Rational ClearCase for the past couple of years, and lately with IBM Rational CLM (Collaborative Lifecycle Management) solutions.
Unlike with Telelogic Synergy or IBM Rational ClearCase, issues with CLM are so diverse, with less repetition of similar questions or difficulties. Here is one of the many interesting issues with CLM that I happened to work on.
Rational Team Concert (RTC) 184.108.40.206 server running on JFS 220.127.116.11 on server machine 'A'.
Rational Quality Manager (RQM) / Rational Requirements Composer (RRC) 18.104.22.168 running on JTS 22.214.171.124 on server machine 'B'.
Each having their own database servers, running on their respective server machines.
The client was looking to integrate RTC 126.96.36.199 with RQM 188.8.131.52 so that users can raise defects from RQM 184.108.40.206, which in turn is a Work Item in RTC 220.127.116.11. So they tried to establish friend relationship at RQM 18.104.22.168 server but were unable to establish communication as outlined in this help topic:
They were able to successfully register RQM 22.214.171.124 application on the RTC 126.96.36.199 server, however, trying to register RTC 188.8.131.52 on RQM 184.108.40.206 server failed with the following error:
CRJAZ2082E : An error occurred while attempting to access the Application
About service listed in the Discovery document for this application.
Please ensure that the application has been installed and provisioned correctly.
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