I started working as a Technical Support Engineer, initially on Telelogic Synergy/Change products, later on IBM Rational ClearCase for the past couple of years, and lately with IBM Rational CLM (Collaborative Lifecycle Management) solutions.
Unlike with Telelogic Synergy or IBM Rational ClearCase, issues with CLM are so diverse, with less repetition of similar questions or difficulties. Here is one of the many interesting issues with CLM that I happened to work on.
Rational Team Concert (RTC) 18.104.22.168 server running on JFS 22.214.171.124 on server machine 'A'.
Rational Quality Manager (RQM) / Rational Requirements Composer (RRC) 126.96.36.199 running on JTS 188.8.131.52 on server machine 'B'.
Each having their own database servers, running on their respective server machines.
The client was looking to integrate RTC 184.108.40.206 with RQM 220.127.116.11 so that users can raise defects from RQM 18.104.22.168, which in turn is a Work Item in RTC 22.214.171.124. So they tried to establish friend relationship at RQM 126.96.36.199 server but were unable to establish communication as outlined in this help topic:
They were able to successfully register RQM 188.8.131.52 application on the RTC 184.108.40.206 server, however, trying to register RTC 220.127.116.11 on RQM 18.104.22.168 server failed with the following error:
CRJAZ2082E : An error occurred while attempting to access the Application
About service listed in the Discovery document for this application.
Please ensure that the application has been installed and provisioned correctly.
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