At Innovate 2012, IBM Rational caught up with IBM Electronic Support's guru Pat O'Connor (rationalwebguy on twitter) and chatted with him about what's new... plus we caught his session on making the most out of IBM eSupport and rolled it all up in to a Youtube video. Normally I wouldn't post two Youtube videos back to back like this, preferring to vary the type of content we highlight, but we just couldn't wait to get this one out there!
What's new in IBM electronic support- We managed to catch up with Pat O'Connor at Innovate 2012 who talked us through the latest innovations helping IBM customers get product support.
The newly-launched IBM Support Portal now supports customization so that you only see valid information and a search engine from the same group who brought you Jeopardy-winning Watson. In addition, you can reference the Request For Enhancement communities to have your input into the future direction of product features.
Check out IBM Electronic Support: http://www.ibm.com/support