Within Rational Client Support, we have been driving various efforts to help build our network of communities both internally and externally facing. Some of these initiatives have been more successful than others, but in every instance I have found some level of personal and professional growth because of the people I have connected with as a result of my involvement in each of those spaces.
In particular, the "Meet the Peeps of Rational Support" series has given me opportunity to connect with far more people than my typical day job would normally keep me in touch with. And that's a bit of the point of this series; to bring a face, an authentic voice, and connection to the real people who work everyday to make Rational Support what it is. So often we are all buried with work behind our monitors that the human connections between client and organization can be easily forgotten. "Meet the Peeps" is our simple attempt to bring that human connection back into frame and remind us all that while we are a business, we are also a community of people with a common thread that binds us.
So what does all this mean to you? If you're an IBMer it means you now have a name and a face to professionally connect with, and we all know professional connections are a great thing! Of course, if you are one of our external clients, it means there ARE real people here with a single goal of helping you resolve problems, to help you find solutions or answer questions, or simply assist you in any other way we can. It means you have a direct connection to the people who can help. It also means you are a part of a larger community of people in your same position; clients who are out in the ether, looking for information to help you in your own jobs... and if you stop to think about it, that is a very cool thing when realizing the potential for community-sourcing solutions!
Now (I can hear you asking yourself) where else might you find us? I am sure you know about our Twitter and Facebook presence (and obviously our blog here) but did you also know Rational Support has a Youtube channel or a regional Twitter account for Rational Support India? And those are just the accounts we 'own'; we also play on LinkedIn groups, and of course on developerWorks in some of the various product communities all with the intent of sharing knowledge and building community for both clients and IBMers alike.
While some of the tools may indeed be a passing fad only to be replaced by the next big thing down the line, the overall concept of what they do is as universal a truth and critical to the future as you can find: bringing people together and enabling them to build relationships and connections with people and companies. If you aren't playing in the social spaces popping up all over the internet, you're likely missing out on highly valuable and useful information that can help drive your professional as well as personal goals to success.
So jump on in, join the conversation, and get connected!