Are you looking for help identifying what data you need to collect when troubleshooting issues with your Rational Collaborative Lifecycle Management (CLM) products (Rational Team Concert, Rational Quality Manager, Rational Requirements Composer)? Need to know what information is valuable to provide when opening a ticket with Rational Support?
There are a number of CLM Must Gather technotes available (including those listed below) which provide guidance to assist you in identifying what data is most important to collect and where you can find it:
Technote 1632563 MustGather: Rational Collaborative Lifecycle Management dashboard issues
Technote 1634009 MustGather: Server rename issues with Rational Collaborative Lifecycle Management products
Technote 1607533 MustGather: Performance, Hang, or High CPU issues with CLM on distributed platforms
Technote 1632450 MustGather: Build issues when using Rational Team Concert
Technote 1632560 MustGather: Integration issues when using Rational Team Concert
Technote 1632550 MustGather: Issues with reporting when using Rational Team Concert
Technote 1632451 MustGather: Agile Planning issues with Rational Team Concert
Technote 1632449 MustGather: Process and Work Item customization issues with Rational Team Concert
Technote 1632546 MustGather: Source Control issues with Rational Team Concert
Technote 1307820 MustGather: Relational Databases with Rational Team Concert
Technote 1572522 MustGather: Troubleshooting hangs of the scm.exe application
For your convenience, this information has also been organized for you in technote 1634706 Knowledge Collection: MustGather documents for Rational Collaborative Lifecycle Management products.
We hope you find these resources helpful. Please do let us know if these documents are valuable or if you have suggestions for additional content that would help with your troubleshooting.
Additional troubleshooting resources are also available in the new Deployment Wiki on Jazz.net. Check it out and get involved by contributing your feedback and suggestions. This blog posting provides further details: https://jazz.net/blog/index.php/2013/05/13/the-deployment-wiki-and-community-needs-you/