Meet Sabrina Hippert
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This week we bring the spotlight to Sabrina Hippert / Wimsatt. Don't let both her names fool you, Sabrina really is just one person providing all that Accelerated Value support along with the rest of her team in RCS. You may THINK she is two people, though, as she seems to have her hands in a number of projects in addition to her role in AVP. I'm not sure where she even finds the time to travel, but she does! And while you're spending the time here, don't forget to see our previous interviews with our other busy peeps in RCS!
Tell us a little about yourself: who are you, what is your role in Rational Client Support?
My name appears as both Sabrina Wimsatt and Sabrina Hippert. I am one of the Accelerated Value Leaders in Rational Client Support.
How long have you been working for IBM and Rational?
I have been with Rational since April of 2000. I started in Modeling support as a TSE for Rose, XDE, RSA, and RMC, went to a Staff TSE, team lead and then come to AVP about 2 1/2 years ago.
What are you currently working on?
I am currently focused primarily in the Requirement Management (RM) space, but I also assist in modeling and RMC. I am working with a particular client on helping them implement a short term (RM) solution.
Describe a normal day for you.
There is no normal day for me, they vary. I am generally on the phone in meetings with my clients, development, DPP /beta team, or support.
Are you a gadget person? What type of gadgets do you use?
Not really, but I can't live without my cell phone. I use it all the time and it helps me stay connected to what is going on.
What is your favorite part of working for Rational Client Support?
I love working with all the different teams in support and actually talking to them face to face.
What are you passionate about?
I am passionate about keeping my clients happy, being close to my family/friends and I love to bake.
What tip or trick would you like to share with the class?
It is very important to network with people both in Rational and outside, don't be afraid to reach out to them and ask for help or ask if you can help them.
How do you define success?
Success means that I don't compromise my integrity, working with people who need my help, having time to spend with my family so an equal work life balance, providing value to others, meeting my commitments, and being happy with where I am today.
In your spare time, if you have any, what hobbies or activities interest you?
I enjoy traveling, I just got back from Aruba in September and that was such a beautiful island with so many nice people. I enjoy going antiquing, collecting vintage costume jewelry. I also love to bake, and play Texas Holdem poker with my husband.
Have you worked on any projects that you feel were exceptionally exciting for you?
I have been excited about a few projects (audit / internal tooling training) and also teaching client management modules. I enjoy teaching since it allows me to share my experiences, get to know people. And also, I get excited to bake.
If you were stuck on a technology deprived island, what single technology could you not live without?
My cell phone
How do you grow your technical skills?
I learn new things by participating with clients in the Betas and DPP programs along with attending the RCS training courses.