is now my honor to present the next our regular series of interviews
with some of the rockin' folks in Rational Client Support. Today I
have the pleasure of introducing Fred Bickford, support engineer
based in Lexington... er, make that Littleton,
MA. And be sure to check out our previous interviews with the peeps of Rational Client Support.
us a little about yourself: who are you, what is your role in
Rational Client Support?
My name is Fred Bickford IV, I am a Senior Advisory Software Engineer / Lab Advocate for the Customer Advocacy Group(CAG) in IBM Rational Client Support.
How long have you been working for IBM and Rational?
I have been at IBM (and previous acquisitions) since 1997.
Have you had any other roles in Rational?
I have had various technical roles and even a management role at one time.
Are you a gadget person? What type of gadgets do you use?
Other than my blackberry, not so much a gadget person, I love to work with hardware, rebuilding old PC's, refreshing or keeping alive my various aging computers at home.
What gadget, which you currently own, can you not live without?
I probably would feel naked with out my blackberry. Funny how much it keeps you connected.
What is your favorite part of working for Rational Client Support?
The constant challenge and change. Work rarely ever gets boring in Client Support. Working with the customers and solving customer issues is a favorite part of my work.
How do you define success?
Success for me is about embracing change and diversity and not only surviving, but thriving.
In your spare time, if you have any, what hobbies or activities interest you?
In my spare time, I am actively involved with my two sons' sports, and I am big fan of history (American civil war, WWII European History etc..)
What is your favorite technology that fizzled or failed to live up to the hype?
Virtual Reality hasn't panned out as much as I had expected or hoped.
Any new technologies that you think are about to break into the big time?
Embedded technologies - everywhere we look there is another opportunity for RFID and the like.
How do you prefer to find answers to your questions?
One of the greatest things I have at IBM is the availability of such talented people across all kinds of technologies. Also the Internet.. with Google and IBM internal resources, I don't think I could not be helped.
How are you using social networking today?
I am actively on Facebook, it is interesting to see co-workers and friends lives unfold daily, sometimes trivially, sometimes with exciting or interesting activities.
How could you see yourself using it in 5 years?
I see social networking becoming more engrained in daily life and also really being leveraged more..Watching my two teen aged boys, it is interesting how social networking is already becoming such a way of life for generations to come.
Are you a blogger in the blogosphere? ... Are you a YouTuber? ...Are you an Author? .... Do you Tweet? ...