Today we highlight Chris Sansoucie. Like many of our other previous interviews, Chris has worn a number of hats in the IBM Rational space over the years utilizing his strengths as a people manager and project manager combined. As dynamic as he is, Chris carries with him a passion for everything he does; a self evident fact if you have ever worked with him. But don't take our word for it, see for yourself as Chris tells you in his own words below. And don't forget to check out some of those previous interviews too!
Tell us a little about yourself: who are you, what is your role in Rational Client Support?
My name is Chris SanSoucie, I have had several roles over my ~ 6 years. I started as a TSE, became a Lab Program Manager while starting the first RCS Virtual lab. I then moved into a project manager role working on WW projects for Karen Williams and Beth Friday. One of my projects was designing the IBM Mass Lab in Littleton. Most recently I am a 1st Line Support Manager in the modeling space while also owning the global lab strategy for support.
I am a U.S. Army veteran joining when 19 years old serving 4 years active duty, married with two children. I enjoy playing basketball and I am a recovering workaholic. The first step is admitting you have a problem. Clearly I do as I am writing this at 9:15 PM. LOL
How long have you been working for IBM and Rational?
About 6 Years
Have you had any other roles in Rational?
Yes Multiple roles see above.
What are you currently working on?
I am currently working managing and mentoring while keeping an eye open for my possible next role.
Describe a normal day for you.
This is going to sound crazy but my normal day starts around 4:30 AM - Maybe 5AM if I sleep in - LOL
I have my coffee read my email from over night, check Nero, look at the numbers for the team in Cognos and do my project work. I leave home for work around 6:30 - 7 AM.
I arrive at work around 7:45 - 8 AM - I meet with my modeling team strategist and support expert (Jay Morrissey) we talk about key items for the day and the week. I then meet with the Lab team Samir, Erin, and Todd and do the same. We level set our action plans and my day starts.
I juggle multiple meetings from support topics to 1 on 1's to project meetings most of the day while spending my free time talking to my team checking in on open issues and making sure all the small things are moving forward. I carve out at least an hour a day to work on the more strategic items and large project while at work. I finish up work around 4:30 PM and head home.
At night I try not to log in unless I have some major item due. I will from time to time delete emails to stay on top of the stack.
What project are you the most proud of?
IBM Mass Lab, Rational Lab vAPP, Telelogic Integration - The three are a toss up. The Mass Lab was something I drove as a PM, the recent Rational Lab vAPP as a manager and I got a different reward. The vAPP was really driven by the lab team. I was proud to watch the team grow and achieve the desired end goal. The Telelogic Integration again because of what the team accomplished last year, the ITAR modeling team drove hard to end the year at 88% TBS and took on all new process with little complaining.
Do you have an "on the job" hero? If you could "follow" anyone for 24 hours, who would it be?
HMMMMM - Not sure they are my hero but I would like to follow Alistair Rennie around to see what life is like as a GM. Could I get a week rather than a day?
Are you a gadget person? What type of gadgets do you use?
I am not - All I have is my blackberry
What gadget, which you currently own, can you not live without?
What is your favorite part of working for Rational Client Support?
Coaching, Leading and the strategy. I enjoy thinking a few steps ahead and trying to predict where the business is going.
What inspires you in your work?
My dad is what inspires me. When I was a kid he always told me to do things right the first time so you don't have to do them again, and no matter what job field I ended up in make sure I put the work in to be the best at what ever it is. I carry this with me each day and it drives me.
What are you passionate about?
LOL - if you know me I am passionate about everything I do.
What tip or trick would you like to share with the class?
Understand IBM is your play ground as a band 6, 7, or 8. While working here it is clear you work hard and bring results you can move in and out of roles to further build your skill set. Do not sit still, take advantage of the opportunity while you can to learn as much as possible.
How do you define success?
To me success is knowing you used your integrity and drive to solve a problem that impacts 1 or many people.
Do you have any big plans for the future?
I am looking forward to potentially getting back into more strategy type roles and maybe even PM work.
What is on your nightstand with regard to reading?
The 1 Minute Manager Meets the Monkey
What has been your biggest surprise you have witnessed in the technology industry?
9/11/2001 - I worked in NYC. The company I worked for lost our primary and secondary data center in a mater of hours which was shocking. Both were in the WTC on different floors.