What can we do to make it easier?
For select products, we've enabled an automated data gathering tool called IBM Support Assistant Lite (ISALite for short). This tool will gather appropriate troubleshooting information for a particular product. This will help reduce the amount of back and forth communications between you and support, and help our support team get to the core of the problem more effectively and efficiently.
Our newest ISALite product additions are:
- ISALite for Rational BuildForge 7.x
- ISALite for Rational AppScan Source
- ISALite for Rational Developer for System z
Are you new to ISA or ISALite? Here's some great resources to help you out:
Go on, give it a try and let us know what you think!