IBM Electronic Support has been busy producing and posting a series of videos designed to help you gain even more benefits from IBM as it relates to using the Support Portal to find support solutions and information:
- IBM Support Portal Overview: This video provides an overview of the IBM Support Portal, a unified, centralized view of all technical support tools and information for IBM systems, software, and services worldwide. The IBM Support Portal is your gateway to all of your technical support resources.
Getting started with IBM Support Portal using Quick Start: The IBM Support Portal is your one stop spot for technical support resources. It gives you a unified, centralized view of all technical support tools and information for all IBM systems, software, and services worldwide. This video demonstrates how to get started with this website.
Managing Your Product List in the IBM Support Portal: This video demonstrates how to create a product list in the IBM Support Portal and use it to find technical support resources on the IBM support website.
Advanced Management of your IBM Support Portal Product List: This video demonstrates how to perform more complex management of your product list in the IBM Support Portal.
Finding downloads, fixes, and device drivers in the IBM Support Portal: This video demonstrates how to quickly find software downloads, including product fixes, device drivers, firmware, and other downloadable code for IBM products.
Finding warranty information for your IBM systems: This video demonstrates how to find warranty information related to your IBM system. Using the IBM Support Portal, you can look up one or many systems to see which ones are under the base warranty or covered by an extended service agreement.
Accelerated Value Program features of the IBM Support Portal: This video demonstrates the added benefits that IBM Accelerated Value Program clients receive from the IBM Support Portal.
How IBM Uses Knowledge Centered Support (KCS): This video explains the process that goes into mining data to create technical content for IBM clients.
And as a special bonus, here's two new videos from our friends at Jazz.net:
- Explorer Viewpoints in Design Management 3.5 M3: This brief video demonstrates using viewpoints in Design Management 3.5 M3.
Using the Quality Dashboard in Rational Quality Manager: Rational Quality Manager's default quality dashboards provide an intuitive, customizable way to access QM projects.
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