During August and September, we will be conducting a Customer
Orientation Webcast series, geared specifically for our new Green Hat
clients, but open for anyone to attend.
We are inviting you to
attend our August/Sept Customer Orientation Webcast series, and to help
ensure that you get the maximum utilization out of your IBM products.
During this informative 45 minute presentation and Q&A, we'll explain how to:
Obtain the most out of your IBM Support experience. We will walk you through FAQs, tech bulletins, forums and much more.
We will discuss/demo how you can create cases, update existing
cases, escalate cases, generate case reports and submit enhancement
requests using the IBM Support Website.
we'll also discuss the high level of service you can expect from our existing customer care program.
If you know any people in your organization that are involved in
administration or utilization of any Green Hat products, please let them
know about this webcast that can be helpful in introducing them to IBM
We look forward to meeting you at our next webcast!
This webcast will take place weekly Aug 15-Sept 30, on a rotating schedule to accommodate all time zones. You need only attend one session at a time convenient for you.