Sign up for notifications that will allow you to follow the progress of those APARs that are important to you. APAR information is available on the Web to allow you to track the progress of the reported defect.
In addition to the information that is being published when APARs are closed, many Rational products are also publishing open APARs to the Web. ClearQuest (as of April 1st) is the latest to join the growing list of Rational products publishing open APARs and providing valuable defect information.
So what does the publishing of open APARs mean to you?
- You can track the progress of the APAR full circle (from open to close) and don't have to call into support to check the status.
- You can sign up to receive notifications for a specific APAR or all APARs related to the same component which have been updated or closed.
- You have access to important workaround information directly in the open APAR allowing you to work around the issue until you are able to install a more permanent fix.
For further details about accessing open APARs on the Web, and a list of Rational products publishing open APARs, refer to technote 1461170: “Open APARs for Rational products available on the Web”.
Post Author: Denise McKinnon